The player from Germany has requested a withdrawal almost three months ago. It has been pending since. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Black points: 165
Amount: €2,500
Ocean Breeze Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.0
Ocean Breeze Casino has a Safety Index of 0, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi there,
I requested a withdrawal of €2,500 from Ocean Breeze 3 months ago. To date I have not received any money. I've contacted support several times. Every time I could only be put off and I was told that the payout is still being checked. How can I proceed now?
Automatic translation:
Public
Public
2 years ago
Dear thomasweichlein,
Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you waiting for a withdrawal for three months.
Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost three months is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hi, thanks for the reply. I verified the account and then the withdrawal via bank transfer was requested. The money is still on the website with an open withdrawal.
Automatic translation:
Public
Public
2 years ago
Dear thomasweichlein,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate https://casino.guru/ocean-breeze-casino-review#tab=js-tab-reputation.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
