Home Complaints Ocean Breeze Casino - Player’s withdrawal has been delayed.

Ocean Breeze Casino - Player’s withdrawal has been delayed.

Black points: 167

Amount: €680

Ocean Breeze Casino
Very bad reputation
Submitted: 14 Jan 2022 | Unresolved : 24 Jan 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

4 days ago

The player from the Netherlands is dissatisfied with the withdrawal process. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

Public
2 weeks ago

Hello,


I know im just waiting a week now for my money. But i sent the complain because it is my second time i tried to make a withdrawal. The first time i request a withdrawal for 347,5 euro's. On 1 November i withdraw the money. After 2 months i asked them to cancell my withdrawal (that was 6 january 2022) as you can see on my screenshot i made. I then played with the money again and made 680 of is. Now im waiting for a week but I just know the same problem will happen if i dont contact you guys. So hopefully you guys can help me with it.


First time i tried it with a bank transfer, now im trying the bitcoin way. Hope you guys can help me. 680 is pretty much money for me.

Public
2 weeks ago

Dear Hockeyplayer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Public
2 weeks ago

Hello,


ok I will. If I don’t have it in 2 weeks I will let you know again.


with kind regards

Public
4 days ago

Dear Hockeyplayer,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
4 days ago

Hello,


no still nothing and the same reason: financial department is busy and therefore it may take some extra time.

Public
4 days ago

Dear Hockeyplayer,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand, this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.