The player from Germany has been waiting for her winnings since August. Casino didn't respond.
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Black points: 92
Amount: €400
Ocean Breeze Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.2
Ocean Breeze Casino has a Safety Index of 0.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello, I have been waiting for my payment of € 400 since August - on September 11th this was then canceled by the casino allegedly my account would have to be repeated
to be checked. I made the new payout on 09/12/21 and have been waiting for my money ever since and am just being held out! I am at a loss. Please help
unfortunately I cannot upload an attachment to you ..
Automatic translation:
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3 years ago
Dear Julija,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?
If there is any relevant communication between you and the casino, please, forward it together with any other evidence that you couldn't upload to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
Hello, I'll send you an email this lunchtime with the things I have. I am verified
thank you in advance
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3 years ago
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I sent you email! Did you receive this? Kind regards Julija
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3 years ago
Julija, yes I received your email, thank you very much. Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru
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3 years ago
Translation
I write to the casino in the chat every week - only the standard answer - we ask for your patience, it is being processed, your payout will surely come to you soon. Then nothing.
Kind regards Julija
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3 years ago
Thank you very much Julija for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hello Julija,
I looked at your complaint and will do my best to help you. I would like to invite Ocean Breeze Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
We would like to ask the Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
