HomeComplaintsOcean Breeze Casino - Player’s withdrawal has been delayed.

Ocean Breeze Casino - Player’s withdrawal has been delayed.

Amount: €999

Ocean Breeze Casino
Safety Index:Very low
Submitted: 13 Oct 2021 | Case closed : 28 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany has requested a withdrawal almost a month ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

GREETING

07 09.2021 I sent a request for a payment of 1000 euros. Today is 13 10 2021 there is no payment yet. I always get the same answer that I am waiting and there will be a payment soon. All my casinos are connected.

Automatic translation:
Public
Public
3 years ago

Dear Damurato,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela


 

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Public
3 years ago

Dear Damurato,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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