The player from Germany has requested a withdrawal almost a month ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
GREETING
07 09.2021 I sent a request for a payment of 1000 euros. Today is 13 10 2021 there is no payment yet. I always get the same answer that I am waiting and there will be a payment soon. All my casinos are connected.
Dear Damurato,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela