The player from Germany had requested a withdrawal two months ago. Unfortunately, it has not been received yet. The casino underwent a security check after which they payed out the winnings to the player and the complaint is now resolved.
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Amount: €280
Ocean Breeze Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello, my name is Sandra Maria C **** I won € 280 at Ocean Brezze Casino. I made my withdrawal request on June 6th, so almost 2 months ago, it is still being processed, regardless of how often I contact the casino and According to the current status of the question, I am always fed with the fact that a high volume of disbursements currently prevails and this would be delayed and the finance department has a high volume and you send a feedback to the finance department again this has certainly happened ten or 20 times, but it did still nothing has happened
Edited by a Casino Guru admin
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3 years ago
Dear Sandra,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
No, this has already been received, only it is still being processed and when I contact the support, it says the finance department has a lot to do, so the whole thing still takes
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3 years ago
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And I was told that the finance department was sent reminders several times and that I should be patient, I have been getting this answer regularly for weeks when I contact support, I have already asked where the problem is, but as I said I only get to hear you have a little patience the finance department has a lot of traffic and we are sending you another reminder and that has been going on for almost two months as I said the request was made on June 6th today is August 5th
Edited
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3 years ago
Thank you very much, Sandra, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Dear Sandra!
From now on, I will take care of your complaint. I would like to invite Ocean Breeze Casino into this complaint in order to help us resolve the withdrawal issue.
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3 years ago
Player cashout was held due high risk flag in the system. was cleared after second review. Player will be paid this week.
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3 years ago
Translation
oki Thank you very much then I'm curious whether this will really happen, thank you very much for your efforts
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3 years ago
Hello,
Withdrawal has been approved yesterday.
We will contact our customer.
Best regards,
Ocean Breeze Team
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3 years ago
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Oki I will let you know as soon as the payment is on my account 😊
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3 years ago
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Dear Casino Guru Team,
I received my winnings in my account today 🙂
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3 years ago
Hello Sandra!
I am delighted to see that you received your winnings. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
