The player from Germany has requested a withdrawal over a month ago. It has been pending since. He stopped responding.
Ocean Breeze Casino - Player’s withdrawal has been delayed for over a month.
Amount: €500
Ocean Breeze Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I requested a payout on 05/22/21 and the status of my payout has been "In process" since then.
I have already contacted the support several times and always get the same answer
"We apologize for the inconvenience. As we can see in our system, the status of your request is pending. Due to the large number of requests my colleagues have to review and the amount paid out, there may be delays. Unfortunately, I cannot do to speed up the process, I can only send a reminder to our finance department. "
I have also read in other forums that this problem occurs more often and that the casino has a hard time paying out winnings.
I don't know how to act now.
Best regards!
Automatic translation:
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3 years ago
Dear PATTEHs,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Is the withdrawal still pending in your account or it has been processed already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is really a long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hello Petronela,
Thank you for working on my case.
I have decided on the bank transfer (transfer) and unfortunately the payout is still pending. As I said, the status in the casino has been in process since then, although I was told that processing takes 7-21 working days (Monday - Friday)
best regards
PATTEHs
Automatic translation:
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3 years ago
Thank you very much, PATTEHs, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello PATTEHs,
I looked at your complaint and will do my best to help you. I would like to invite Ocean Breeze Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
Translation
Hello Viliam, I just checked my casino account and noticed that the status of my payout is now "accepted". I hope it doesn't take that long again for the money to go into my account.
I'll get in touch when something changes and thank you in advance for your help.
LG. PatteHs
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