The player from Finland is struggling to withdraw his winnings due to an incomplete KYC. Based on the last message from the player it seems, that his winnings were paid out, however without his confirmation we were forced to reject this case.
Ocean Breeze Casino - Player’s having difficulties withdrawing his winnings.
Amount: €500
Ocean Breeze Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I took a welcome bonus that I got recycled through. I took home 500e. No information came first that kept the documents sent. I asked a week later from the chat ... told me to verify the account. Had to send a video from the face ... the sender and the account looked ok. from the driver's license ... again nothing was heard, I emailed the requested selffien + driver's license, invoice, etc. It wasn't enough ... again ... then they asked for a passport ... the driver's license wasn't enough either! That's when I asked for the money back ... if there will be more ... I'll get a new passport maybe then. ... but this is by far the worst ... i.e. 0 boys !! Pretty amusing ... video of the face, selffie with a driver's license, passport photo, credit card photo and more. Well, of course, the card cover the main ... but identity theft is suspected. The whole bun should be closed. 20.11 I made on integration and now has a 4.12 🙂
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3 years ago
Dear Peederi88,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I can only imagine how frustrating it might be for you, but please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and proceeds the verification process differently. It can take a few days to review all your documents.
When exactly did you provide the last document, please?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
Latest documents sent on 3.12. Now it’s obviously up to them not to accept a driver’s license ... even though there were three options to choose from at the beginning. Well I'll take the money back to the game account ... if I ever get it and grab a big fish😃 new passport I won't start working now because of 500e. Yes, verifications are important, but 2 × video from face, selfie with a card etc ... if I weren't that person then I would have had to steal practically all the information from someone ... and still falsify the video / selfie on my face too !
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3 years ago
Peederi88, since the last documents were provided only a few days ago, I would recommend you waiting for a few more days. It can take some time to fully review everything and mark your account as verified.
We will leave this complaint opened, please, keep us updated, and let us know if there is anything new. If there is no development within the next 7 days, we will intervene. Thank you very much for your patience.
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3 years ago
Translation
Hi. The thing has now progressed like this. In other words, the withdrawal from the passport was exhausted. I took it and got the money back on the game. I got my balance up to 800 and made another repatriation. I put my passport application to pull. Yesterday came an e-mail not accepted when 300e checkout when I send a picture of a new passportyythe reason was that I should have been deponnu a total of more than 200e so I could withdraw more🤣the withdrawal amount is reportedly max.10 × last depo🙈 no of course the rules should read juu😀 now waiting for passport and it is hoped that 300 will be obtained.
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3 years ago
Thank you very much Peederi88 for your reply. Please let us know if there is anything new (your passport is accepted).
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3 years ago
Translation
Still from that bonus rule ... it's damn cunning ... so in practice if you don't deposit 200e for the first time at all you can't get a full withdrawal ... unless you deposit later then raw more 😁 you can't do this when you laugh ... it's unbelievable that casinos are still standing.Nooh learn to age all yeah
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3 years ago
Peederi88, I would like to point out, that although I understand your frustration, we consider win limits to be unfair only when they are applied to winnings with real money. The casino can set the maximum cashout to bonuses, and it isn't anything unusual.
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3 years ago
Translation
Well now the 300e has been credited to the account and I will never play at this casino for sure. noticed such a rule so of course I would have deposited a coin of 80e and thus got 10 × 80e ... i.e. its a full 800e withdrawal. the page rule guide should be read and that too is always certain in English. But everything went well ... although the amount decreased ... exactly the same. In the future I will stay at well-known casinos so there is no need for this rumba for a few hundred👌
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