The player from Germany had continued to receive unwanted emails from the casino despite unsubscribing. We had advised her to mark any further emails from the casino as spam. However, the casino, known for its non-cooperation in resolving complaints, failed to respond, forcing us to close the complaint as 'unresolved'. We had made numerous unsuccessful attempts to communicate with the casino and strongly recommended players to avoid it due to its unlicensed operations.
Ocean Breeze Casino - Player is receiving unwanted emails from the casino.
Black points: 40
Amount: ??
Ocean Breeze Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.2
Ocean Breeze Casino has a Safety Index of 0.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I keep receiving emails even though I've unsubscribed
Automatic translation:
Public
Public
1 year ago
Dear bell2410,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Ocean Breeze Casino. However, I would like to emphasize that this casino has more than 15 cases closed as a "No Reaction Policy", which clearly shows that it is not interested in cooperating with us.
If you receive unwanted emails after unsubscribing, I can only recommend you mark any further emails you get from the casino as spam.
Please let me know if there is anything else I can assist you with. Thank you in advance for your reply.
Best regards
Veronika
Sensitive attachment
Sensitive attachment
1 year ago
Translation
Already
email again 😡Automatic translation:
Public
Public
1 year ago
Dear bell2410,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino.
Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.
The casino can reopen this complaint anytime.
