The player's experiencing issues to withdraw due to ongoing verification. The complaint was rejected as the player did not respond to us.
NYspins Casino - Player's struggling to withdraw.
Amount: Can$1,000
NYspins Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
NYspins Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Casino wants to pay you Citadel and then refuses to give you the information needed to use that method.
Declined my request 10 times over two weeks, never once did I get an email of the format they wanted even though I asked.
Never in my casino days has it been that difficult to get paid.
Public
Public
4 years ago
Dear Craig,
Thank you for submitting your complaint. I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would try to contact the casino. Are you verified in the casino? Did you try to use a different withdrawal method? Have you been playing with any bonus? Also please, if you have any proof or conversation with the casino send it to nikolas.b@casino.guru. Looking forward your answer.
Best regards,
Nick
