The player complains about casino's RTP as he did not win anything. The complaint was rejected as the player stopped responding.
Novibet Casino - The player complains about casino's RTP.
Amount: €1,400
Novibet Casino
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8.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
This company is the worst there is. Within 2 hours I ate 1000 euros villages the rest until today. He has not given the slightest return even 0.00000001%. He eats them in time st. I have contacted the eeep and all the media that I have, for a formal complaint even in the headquarters in Malta and in Great Britain. We said it is luck but it is not possible for 5 days to play every day to have eaten you in 2 hours within 1000 euros only and not to play in any bet from 0.10 minutes to 6 euros. pays you in euros 30 and 42 euros maximum !!!! I have been an experienced player for many years, responsible for a play opap store for 4 years and a member of this company for 3 years. This thing always happened with my own account !!!! Now he finished it !!!! Among all the others with so much, Hasura refuses the bonus requests constantly telling me that I have received the offers. Which other companies not to mention in similar cases put bonuses of 30 and 50 euros daily. Apart from the free spins !!!! So I want to make an official complaint through you because anyway I have done as I said in the eep but also in IBIS and wherever there is !!!! Until I will demand all my money back because they are thieves swindlers and whatever else comes to your mind. There are groups on social media for the specific one where you read the incredibles from the players !!!! Please for your placement !!! Thank you very much
Automatic translation:
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2 years ago
Dear Blackdiamond40,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
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2 years ago
Translation
I also have a video with my game flow but also my deposits in detail, but also if the game has made any return in 2 hours in which it ate my 1000 euros but also until today that it has not made the slightest return !!!! How much luck do I have anymore in the specific company that has eaten a total of 1400 on a daily basis and in the rest I have ???? clearly something is happening with my account !!!!
Automatic translation:
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2 years ago
Dear Blackdiamond40,
If you have any relevant evidence please forward it to nikolas.b@casino.guru.
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2 years ago
Translation
Of course I will send them to you immediately !!!!
Automatic translation:
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2 years ago
Dear Blackdiamond40,
I haven't receive any e-mail from you yet. Could you please advise if you did send it already?
