Novibet Casino - Player's account unexpectedly deactivated.

My account was recently deactivated for no reason provided. I am told an investigation is being made, yet it’s been over 3 weeks, and no updates on my case. Keep contacting the support and they always tell me to be a bit more patient.

in addition, I am being ignored when I send them email.

Dear joshtosh13,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Novibet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of bonuses? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

I had an account with them for at least a month or two before my account was suddenly deactivated. I found out about it when trying to login, I got an error saying please contact support. This was in mid November, can’t remember the exact date (around the 20th).

I was only using this site for sports betting which is how I accumulated my account balance.

concerning bonuses, i didn’t use any that they offered.

Thank you for your reply, joshtosh13. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

However, I can recommend a few websites that might be able to help you.

Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear joshtosh13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.