The player from Peru reports that Novibet casino has stopped operations in her country without allowing users to withdraw their funds. She has requested a refund for over two months and has not received a response after providing her Skrill account details.
Novibet Casino MX - Player’s refund has been delayed.
Amount: 4,592 S/.
Novibet Casino MX
Safety Index:Above averageSafety Index
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7.4
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Opened
Current status
Waiting for player to reply
5d 10h 2m 34s
Case summary
yesterday
Public
Public
yesterday
Translation
good day
I make my claim against the Novibet casino, which does not pay me my money.
Novibet stopped operating in my country and didn't give users time to withdraw their money; they stole the money from my account.
I have requested a refund, however, they never give me a solution. Recently, they have requested my Skrill account to send me my money, but more than 2 months have passed and they no longer respond to my emails.
Novibet Casino is a total scam. I recommend people not to deposit their money here, it generates a lot of distrust.
Skrill transfers are immediate but Novibet takes 2 months. They are complete scammers and thieves . It is not possible that they have me waiting since March of last year waiting for my payment.
Automatic translation:
Public
Public
yesterday
Dear jhaxiraperal,
Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. To better assist you, I’d like to ask a few questions to clarify your situation:
- Have you sent the requested proof of ownership for your Skrill account to the casino, as mentioned in their message from 27 January? This document should include your personal information to confirm that the Skrill account belongs to you.
- Have you completed the full KYC verification with this casino before?
- Have you made any successful deposits or withdrawals using the Skrill account to which you now wish to receive your refund?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
jhaxiraperal has 5d 10h 2m 34s to reply
