The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Novibet Casino GR - Player complains that she didn’t win anything.
Amount: €1
Novibet Casino GR
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I want to write my dispute about the slots in Novibet casino and stoiximan casino. I am a customer in both casinos and I am disappointed because no game and when I say no but no one opens for free and if it opens the profit is for laughs. This happens in both casinos and imagine that I do not live in the same game I change to see playfulness. The same flow in all slots. Then how can you give novibet ton troxo for free spins and always stop at 5 spins but always 5 ..... then they have put these jackpots never but never to happen ... I play at least over time. I have written all these to them and of course the answers are always the same that it is legal and a matter of luck .. .Okay I personally feel that I am being mocked, a message keeps coming to novibet while I'm playing that it is not speculative it is fun but neither does it give you. So if you can help even give the legal return to those we play and the slots open. If the customers' opinion is heard I want to believe that something will be fixed
Automatic translation:
Public
Public
2 years ago
Dear Despoina,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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