Novibet Casino BR - Player's winnings have not been credited.

I won R$ 1,250.00 in the live game True or False that took place today at 8 PM, but it was not credited.

Dear fuchsgeison768,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are facing with your winnings.

In order to proceed with your complaint, we would need more details to fully understand the situation.

• Could you kindly confirm if you have already contacted the casino about this issue? If so, please provide any relevant communication you have had with them.
• Additionally, we would need any records or screenshots that can help us verify your claim of winning R$ 1,250.00 in the live game True or False. This will help us better assess the situation and work towards a resolution.

Your cooperation is crucial for us to proceed with your case, and without your input, we may not be able to help you further.

Please feel free to forward any relevant communication to my email address at petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hi fuchsgeison768,

Thank you for forwarding the communication and the screenshot showing your winnings. I can see the amount clearly in the image, which is helpful.

To move forward with this, could you kindly check your game history? Specifically, we would like to know if the R$ 1,250.00 winnings are listed there as well. This will help us verify the transaction and ensure that everything is properly documented.

Once you’ve checked, please let us know, and if possible, forward any relevant details from your game history that show the win.

We look forward to your response and will assist you further once we have all the information.

Mysteriously there is no live casino history. I looked for it and couldn't find it, then I asked for it in the chat, the same thing as talking to myself

disappeared

Thank you very much, fuchsgeison768, for providing all the necessary information. I will now transfer your complaint to my colleague, Kubo (jakub.m@casino.guru) , who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear fuchsgeison768,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

Since Novibet Casino BR hasn’t registered their representative account on our platform yet, they can’t respond directly in this thread. However, I’ve reached out to their representative through another channel regarding your issue and am currently awaiting their response. I’ll keep you updated here as soon as I have any news. 

Thank you for your understanding and patience!

Best Regards,

Kubo

Ok

They don't respect your work

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

There's no charging mechanism? They don't even care about the score.

Dear fuchsgeison768,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

I am sorry we could not be of more help on this occasion.

Best Regards,

Kubo