Hi fuchsgeison768,
Thank you for forwarding the communication and the screenshot showing your winnings. I can see the amount clearly in the image, which is helpful.
To move forward with this, could you kindly check your game history? Specifically, we would like to know if the R$ 1,250.00 winnings are listed there as well. This will help us verify the transaction and ensure that everything is properly documented.
Once you’ve checked, please let us know, and if possible, forward any relevant details from your game history that show the win.
We look forward to your response and will assist you further once we have all the information.
Hi fuchsgeison768,
Thank you for forwarding the communication and the screenshot showing your winnings. I can see the amount clearly in the image, which is helpful.
To move forward with this, could you kindly check your game history? Specifically, we would like to know if the R$ 1,250.00 winnings are listed there as well. This will help us verify the transaction and ensure that everything is properly documented.
Once you’ve checked, please let us know, and if possible, forward any relevant details from your game history that show the win.
We look forward to your response and will assist you further once we have all the information.