HomeComplaintsNovibet Casino BR - Player's winnings have not been credited.

Novibet Casino BR - Player's winnings have not been credited.

Amount: 1,250 R$

Novibet Casino BR
Submitted: 10 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

4d 21h 36m 1s

Case summary

The player from Brazil won R$ 1,250.00 in a live game of True or False but has not seen the funds credited to their account.

Public
Public
Translation

I won R$ 1,250.00 in the live game True or False that took place today at 8 PM, but it was not credited.

Automatic translation:
Public
Public

Dear fuchsgeison768,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are facing with your winnings.

In order to proceed with your complaint, we would need more details to fully understand the situation.

  • Could you kindly confirm if you have already contacted the casino about this issue? If so, please provide any relevant communication you have had with them.
  • Additionally, we would need any records or screenshots that can help us verify your claim of winning R$ 1,250.00 in the live game True or False. This will help us better assess the situation and work towards a resolution.

Your cooperation is crucial for us to proceed with your case, and without your input, we may not be able to help you further.

Please feel free to forward any relevant communication to my email address at petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela



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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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