Lala has been working in the administrative industry for over 10 years. She is very comfortable handling tasks related to admin, data, and website management. Her job at Casino Guru might as well have been destined for her. Prior to this, Lala worked as a licensed poker dealer and now is a Casino An...
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Jean S.
Author
Jean Susor
Casino Analyst & Complaint Specialist
Lala has been working in the administrative industry for over 10 years. She is very comfortable handling tasks related to admin, data, and website management. Her job at Casino Guru might as well have been destined for her. Prior to this, Lala worked as a licensed poker dealer and now is a Casino An...
To find out what Novibet Casino has to offer, our experts used our casino review process and checked both the highlights and the drawbacks of the casino. With a close look at the casino's Terms and Conditions, licenses, player complaints, support, and limits, our team had all they needed. They were able to give a clear verdict on how safe and fair this casino is.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Novibet Casino scored a High Safety Index of 8.0, which makes it a recommendable option for most players in terms of fairness and player safety. Read our Novibet Casino review to discover more about this casino and decide whether it is a suitable option for you.
Safety Index – Novibet Casino fairness and safety
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Novibet Casino, we meticulously evaluated and analyzed the Terms and Conditions of Novibet Casino. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.
Novibet Casino is a very big online casino based on our estimates or collected information. It has a low amount of restrained payouts in complaints from players, when we take its size into account. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
As far as we know, no relevant casino blacklists include Novibet Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
In our comprehensive review of all relevant aspects, Novibet Casino has attained a High Safety Index of 8.0. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: As far as we are aware, Novibet Casino is interconnected with 2 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Novibet Casino.
Novibet Casino Terms and Conditions
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Novibet Casino to be mostly fair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Novibet Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 31 complaints about this casino in our database. Because of these complaints, we've given this casino 5,248 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Novibet Casino user feedback and reviews
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Judging by the 29 user reviews given to Novibet Casino, it has a Good User feedback score. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Novibet Casino company data and licenses
Novibet Casino has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.
Novibet Casino has a gambling license in Brazil.
Win and withdrawal limits, payment options
Novibet Casino supports 1 deposit method. This includes: PIX.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
Unspecified or no withdrawal limit
BRL 600,000 per spin
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at Novibet Casino.
Language
Website
Customer support
Live chat
English
Portuguese
24/7
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Novibet Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Novibet Casino to be good.
Casino games and slots available at Novibet Casino
Novibet Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, eSports betting, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 63 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Red Tiger Gaming, Big Time Gaming, Playson, iSoftBet, ELK Studios, Push Gaming, BGaming, Endorphina, Wazdan, Lightning Box, Red Rake Gaming, 1X2 Gaming, Booming Games, High 5 Games, Relax Gaming, Betgames, Inspired Gaming, FBM Digital Systems., Smartsoft Gaming, Bluberi Gaming, S Gaming, Wizard games, Indigo Magic, Shuffle Master, NetGaming, Spribe, Galaxsys, Armadillo Studios, Bragg Gaming, AGS, Spinoro, PG Soft (Pocket Games Soft), Reel Play, Real Dealer Studios, Atomic Slot Lab, Gaming Corps, Synot Games, Crucible Gaming, Caleta Gaming, Fazi, Esa Gaming, Zitro, LiveG24, Fat Panda, CT Interactive, Games Global, Gaming Realms, Light & Wonder, EGT Digital, Spinberry, Hacksaw Gaming, Ruby Play.
Bonuses and codes offered by Novibet Casino
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
However, we are sorry to inform you that there are currently no bonus offers from Novibet Casino in our database.
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
Browse all bonuses offered by Novibet Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
User reviews of Novibet Casino
This is a place to share experience with Novibet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
After registering, I immediately proceeded to verify my account since I've been gambling for 10 years and I know how casinos operate to avoid paying out. Everything was in order, I met the bonus requirements, and the money was converted to withdrawable funds. When I tried to withdraw 2000 pesos—a small amount to avoid drawing attention—they sent me a support email saying they needed a bank statement in PDF format. I provided it without any problem, but according to them, the statement wasn't in PDF format. So I checked and sent it again. To make a long story short, after about 50 emails saying my PDF (just a copy-paste) wasn't in that format, it dawned on me that this casino didn't want to pay me. Unfortunately, I later looked for reviews on social media and realized it's a tactic they use to make you desperate and offend them so they can close your account and not pay you.
About a month later, I started receiving extortion calls on my cell phone. Curiously, they knew all my information and the amounts they deposited into my account, which led me to believe they used my bank statements to try to extort me. So be careful.
Despues de mi registro procedo inmediatamente a verificar mi cuenta ya que tengo 10 años apostando y se como se la gastan los casinos para no pagar, asi que ya todo en regla cumplo con los requisitos del bono y se pasa a dinero retirable, cuando procedo a retirar 2000 pesos una cantidad baja para no llamar la atencion me mandan un correo de soporte ya que ocupaban un estado de cuenta bancario en formato PDF, lo cual hice sin ningun problema pero segun ellos ese estado de cuenta no estaba en formato PDF, asi que verifique y se los volvia a enviar, total para no hacerla tan larga despues de como 50 correos diciendo que no estaba en ese formato mi PDF (solo copy paste) me cayo el 20 que este casino no me queria pagar, malamente despues busque reseñas en redes sociales y me di cuenta que es una tactica que usan para que te desesperes y los ofendas para cerrarte tu cuenta y no pagarte.
Posteriormente un mes aproximadamente empece a recibir llamadas de extorsion a mi celular, curiosamente sabian todos mis datos y cantidades que me depositaban, lo que me llevo a pensar que usaron esos estados de cuenta bancarios mios para intentar extorsionarme, asi que cuidado.
Can't be trusted, they will make everything to not pay out your money, I'm trying to withdraw 2000€ since month, verification is annoying. The have the most rude and arrogant support out of all casino I played. I don't recommend it to anyone, I feel harassed and lost all my hopes.
Novibet took advantage of my gambling addiction to enrich itself, even though I tried to reach an agreement with the casino and abided by its terms and conditions. However, the casino's behavior is absolutely unethical and disrespectful, acting as if my gambling addiction didn't exist and they didn't know what I was doing.
The reality is that gambling addiction is a real problem affecting millions of people. Research shows that 95% of people who request self-exclusion do so due to problem gambling, and this occurs after hitting rock bottom and as a suicide prevention measure. And yet, the casino convinced me to open my account despite knowing that gambling addiction is a real problem.
If you haven't played here, it's better not to register.
Novibet se aprovechó de mi adicción al juego para enriquecerse, a pesar de que intenté llegar a un acuerdo con el casino y cumplí con sus términos y condiciones. Sin embargo, el comportamiento del casino es absolutamente poco ético e irrespetuoso, ya que actúa como si la adicción al juego no existiera y no supiera lo que estaba haciendo.
La realidad es que la adicción al juego es un problema real que afecta a millones de personas. Investigaciones demuestran que el 95% de las personas que solicitan autoexclusión es debido a problemas con el juego, y esto ocurre después de tocar fondo y como medida para prevenir el suicidio. Y, sin embargo, el casino me convenció de abrir mi cuenta a pesar de saber que la adicción al juego es un problema real.
Si no haz jugado aquí es mejor que ni te registres.
It's the casino I've liked the most. The app is easy to use, I find games that are always up-to-date, and deposits and withdrawals after verification are super fast. I've never entered promotions that don't comply. What I've won has always been reflected in my account. I don't know why the rating is low. I've won prizes of 5,000, maybe not much for other players who have won more, but just as I won, I can withdraw them without any problem. I barely finished the withdrawal and in less than 5 minutes it was reflected in my bank account. I hope they change that rating.
Es el casino que más me ah gustado, la app es fácil de usar, encuentro juegos siempre actualizados los depósitos y retiros después de la verificación son súper rápidos. Nunca eh ingresado a promociones que no cumplan. Siempre lo que eh ganado se me ah reflejado en mi cuenta no se porque la calificación es baja, eh ganado premios de 5,000 talvez no mucho para otros jugadores que han ganado más pero así como los ganó, los puedo retirar sin ningún problema. Apenas termino el retiro y en menos de 5 minutos esta reflejado en mi cuenta bancaria. Ojalá modifiquen esa calificación .
Good, fast and efficient service from the agents.
Buena, rápida y eficiente atención de los agentes.
At first it was good, until I won 4k. Still struggling with withrawing that money. Couple of transactions approved to my Credit card. Credit card has been verified already. Suspicious casino with a lot of money. Thinking they are untouchable
The worst thing about casinos is that you feel like you're being ripped off. The game play is very strange. The RTP games are below zero. I had blocked them for a year thinking they would have changed a bit, but it couldn't be worse.
Ότι χειρότερο υπάρχει σε καζίνο νιώθεις ότι σε κλέβουν πολύ περίεργο game play τα παιχνίδια rtp υπό του μηδενός,τους είχα κάνει φραγή για ένα χρόνο νομίζοντας ότι θα έχουν αλλάξει λίγο αλλά χειρότερα δεν γίνεται
It is a quite nice and clean site to play, it has many games and its RTP is fair, you have a lot of fun and you get profits at the time which you withdraw without any problem.
Es un sitio bastante agradable y limpio para jugar, tiene muchos juegos y su RTP es justo, te entretienes mucho y obtienes ganancias en su momento las cuales retiras sin problema alguno.
He kicked me out of a bonus in a playtech game, bet €0.80, I entered the game and it didn't continue from the bonus, out of my nerves I played an extra 3 spins, I told them to look at it, they told me to open the game from 2 different servers, bonus lost and customer service didn't bother with me. Customer service wants to get rid of you. Money was being taken from my account while I was playing, this happened 3 times with amounts of €16, €13, €25, I told them and they said they would look into it, they are still looking into it. The most obscene casino that exists, which is Greek
how much is missing from your account without any explanation
They dump you in the middle of bonuses and you don't continue in the bonus afterwards, you lose your winnings.
After I wagered the deposit and the bonus, after a few days and after I had an amount three times the bonus and the deposit, the "company" in question removed from my account about €450 and returned a small amount to me, without reason or reason .Far from the masters of Novibet....
Αφού στοιχηματισα την κατάθεση και το μπόνους ,μετά από λίγες ημέρες και αφού είχα ένα ποσό τριπλάσιο από το μπόνους και την κατάθεση ,η εν λόγω "εταιρεία" αφαίρεσε από τον λογαριασμό μου 450€ περίπου και μου επέστρεψε ένα μικρό ποσό ,χωρίς λόγο και αιτία.Μακρια από τους κυρίους της Novibet....
I won 1000 pesos in an They send an email saying that everything has already been verified and then not to send them everything again. They are poorly paid for not saying bad words.
Gane 1000 pesos en un juego xfly con 20 giros que gane y no me los quisieron depositar que por qué querían verificar mi cuenta de una tarjeta que deposite 100 pesos siendo que mi cuenta ya estaba verificada total que les envío todo lo que me pidieron y me mandan un correo diciendo que ya está verificado todo y luego que no que les vuelva a mandar todo son unos mala pagas por no decir malas palabras
Nothing
Nada
Bad pay
Mala pagas
Deceptive Onos
Onos engañosos
They ask to verify documents many times
Piden verificar documentos muchas veces
Bad customer service
Mal servicio al cliente
Scammers
Estafadores
Roulette never gives you what it promises
La ruleta nunca te dalo que promete
5000 draw every Monday there is never a list of winners
Sorteo de5000 todos los lunes nunca hay lista de ganadores
One of my favorite casinos, it has a good variety of promos. I play more casino, the offers for Chile are sometimes quite decent and several times one or another little gift comes out when spinning the daily wheel.
Uno de mis casinos favoritos, tiene buena variedad de promos. Yo juego mas casino, las ofertas que hay para chile aveces son bastante decentes y varias veces sale uno que otro regalito al girar la ruelta diaria.
I personally like it ❤️novibet a lot because it has a lot of variety of games and activities every day like every day they give you a chance to win in bingo or in the gift wheel🎁😊 on your birthday they give you a casino bonus🎁 and a sports bonus🎁 for it to be your day🥳 and without having to deposit they send it to you in an email but just what it is and if they are very strict with the documentation
A mí en lo personal me agrada ❤️mucho novibet xq tiene mucha variedad de juegos y actividades todos los dias como cada día te dan una oportunidad de ganar en bingo o en la rueda de regalos🎁😊 en tu cumpleaños te dan un bono de casino🎁 y un bono deportivo🎁 x ser tu día🥳 y sin tener que depositar te lo envían en un correo pero nomás lo que es y si son muy estrictos con la documentación
Fraudulent casino, terrible customer service, the chat people are ordinary... terrible verification, terrible system, problems with the bonuses, problems with the free spins... they scammed me out of 40 thousand, having my account verified, I have been a customer for a long time, I even had problems with the affiliate program... I never had a problem withdrawing until they started with their traps just like they did in Brazil I didn't believe them but until it happened here in Chile... and the worst thing is that no one does anything they work the same
Casino fraudulento pésima atención al cliente son unos ordinarios las personas del chat..verificación pésima sistema pésimo problemas con los bonos problemas con los giros gratis ....me estafaron con 40 mil teniendo todas mis cuentas verificadas soy cliente desde hace tiempo incluso tuve problemas con el programa de afiliados....nunca tuve problema de retirar hasta que empezaron con sus trampas tal cual lo hicieron en brazil no les creía pero hasta que paso acá en chile ..y lo peor que nadie hace nada funcionan igual
None
Ninguno
fraudulent casino
Casino fraudulento
They do not pay withdrawals when verified
No pagan los retiros estando verificado
Ordinary chat
Chat ordinario
Bad customer service
Mala atención al cliente
Bad bond load
Carga de bonos malas
Lousy freespin loading, they never load for the value they should be
Carga de freespin pésima nunca cargan por el valor que tiene que ser
The casino is one of the best in Greece - The withdraws are instant(at least with Skrill they are) bit selection in sports betting and customer support always helpful
Bad betting house, in Chile there are many complaints about non-payment of prizes, there is enough evidence that they close the accounts when people win a prize
Pésima casa de apuesta, en chile tiene muchas quejas por no pago de premios, hay suficiente evidencia de que cierran las cuentas cuando la gente gana algún premio
Fraudulent casino. I have been making a withdrawal for 3 months which they never paid, they made me verify myself, deliver another account, withdraw in small amounts. What's more, the chat executives tell you that everything is ok and now you can withdraw every day and they cancel you again, they laugh at people in their faces and don't respond, they just cancel you daily and tell you there's a technical problem . Don't play on this page it's a farce.
Casino fraudulento. Llevo 3 meses haciendo un retiro el cual nunca pagaron, me hicieron verificarme, entregar otra cuenta, retirar en montos pequeños. Para más aún los ejecutivos del chat decirte que esta todo ok que ahora si puedes retirar todos los días y te vuelven a cancelar, se rien de las personas en su cara y no responden, solo te cancelan diaramente y te dicen que hay un problema técnico. No jueguen en esta página es una farsa.
I hate the casinos that don't allow you to withdraw your winnings with the excuse of taking care of one's money, they are pure blowjobs so that you get angry and play it and the casino wins, this casino deposited because they verified me beforehand I did not deposit any casino without be verified before, because I want my money as it should be and these handy scourges use the weakness of one who likes to spend, putting up stupid barriers to take advantage and they lie, I asked them before depositing, it is never with the workers, that is the protocol they follow what is wrong, so novibet my profits, put it a lot for the cacafuerte,
me cagan los casinos ke no te permiten retirar las ganacias con excusa de cuidar el dinero de uno son puraqs mamadas para ke te enfades y lo juegues y gane el casino , este casino deposite por ke me verificaron de ante mano yo no depositomen ningun casino sin estar antes verificado , por ke kiero mi dinero asi como debe de ser y estos manosos lacras usan ladebilidad de uno ke le gusta aostar poniendo barreras estupidas para sacar provecho y mienten yo les pregunte antes de depositar , nunca es con lpos trabajadores esel protocolo ke llevan lo ke esta mal , asi ke novibet misganacias metaselo mucho por la cacafuerte ,
After losing 800 they gave me 150 I don't know why I know how to lose and when I win I don't like being asked or decided or taken away from my money
despues de perder 800me dieron 150 no se por que se perder y cuando gano no me gusta que me ipidan o decidan o tegan ompriven de mi dinero
with the bonus of 150 dcidi, withdraw 100 and play the rest that I won but they told me that they were busy verifying what was already verified, they are asshole thieves, the net as it is
con el bono de 150 dcidi retirar 100 y jugar el resto ke gane pero me dijeron ke ocupavan verificar lo ke ya estaba verificado son unos rateros culeros la neta como es
One of the best gambling sites I have used!!! The best thing about this site is how polished and slick the site is. It's really fast to skip from game to game with ease. Great selection of games both live and slots. Also a very good sports betting section. Plenty of free spins and bets with the giftwheel which is a fantastic inclusion. Verification and withdrawals were easy and very fast.Only negative I could give would be no play and go games which I enjoy. Still a great site that I will continue to use.
Fast and easy verification and withdrawal.
Easy to use and polished site
Plenty of free spins and bonuses
Great selection of games
No play and go
Safety Index explained
Safety Index of Novibet Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Novibet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.0/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
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