Novibet Casino Review

The player from Chile had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The issue was resolved when the player confirmed that the withdrawal had been completed after providing the necessary documents for KYC verification, which had been missing. We marked the complaint as 'resolved' in our system after receiving this confirmation.

The player from Mexico had won a significant prize but was sent back to the casino lobby, and the winnings did not appear in his account. The Complaints Team reviewed the information provided, including the player's claims of a win and the lack of recording in the game history. Despite the player's attempts to resolve the issue, it was concluded that without the winnings being recorded, there was limited action that could be taken. As a result, the complaint was rejected.

The player from Brazil had deposited money to the casino to receive a 100% bonus as advertised, but the bonus was not credited to his account. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries regarding the verification of his account and the status of the bonus. Consequently, the complaint was rejected due to a lack of information necessary for further investigation.

The player from Chile had $118,000 in his account but couldn't withdraw it due to differing balances. After he escalated the complaint to the relevant department, the money disappeared, and the support team did not provide a solution. Despite repeated attempts to contact the casino, he received no response regarding the issue, which led to the complaint being marked as 'unresolved.' The Complaints Team advised the player to reach out to alternative dispute resolution services and the Malta Gaming Authority for further assistance.

The player from Mexico had made several transfers of 100 pesos to the casino, but the sixth transfer was not credited. Despite following instructions to send evidence via email, two days had passed without a response. We advised him to contact his payment provider for investigation, as the casino could not resolve the issue directly. The complaint was rejected due to the player's lack of response to our messages and questions.

The player from Greece had turned a 200 euros deposit and bonus at Novibet into 10,000 euros but faced multiple document requests when attempting to withdraw. After providing all requested documents, the player's account was locked for security reasons when she tried to withdraw 700 euros. She then couldn't log in. We attempted to contact the casino multiple times but received no response. Consequently, the complaint was marked as 'unresolved,' and the player was advised to contact eCOGRA and the Malta Gaming Authority for further assistance.

The player from Brazil had consistently received free spins from Novibet's weekend promotion but did not receive them after meeting the requirements this past weekend. Despite providing evidence of qualifying bets, the casino claimed insufficient activity and that he was not on the promotional email list. The player did not respond to our messages and questions, preventing further investigation. Consequently, the complaint was rejected.

The player from Brazil deposited 50 reais at Novibet via PIX, but the balance was not credited despite having a deposit receipt. The casino later credited the amount, but when he requested to close his account and withdraw the remaining 48 reais, the casino asked for document verification. This contradicted their terms for withdrawals below 10,000 reais. The complaint was closed at the player's request after he faced issues with document acceptance.

The player from Greece was confused about the bonus funds added by Novibet to her account. Despite fluctuations in the bonus balance and attempts at understanding the fund breakdown through casino support, she had not received satisfactory information. Her account balance seemed to comprise only bonus money. After reviewing the case, we explained that the bonus balance remained due to unfulfilled wagering requirements on a game that didn't contribute to the bonus wagering. We advised her to complete the wagering requirements on a different game. However, the player remained dissatisfied with the explanation, leading to the rejection of the complaint due to lack of further resolution options.

The player from Brazil had experienced difficulties in withdrawing his winnings of over R$14,000 from Novibet. After a delay in the withdrawal process and repeated requests for additional documents, his account had been deactivated without explanation and locked for six months without resolution, despite multiple attempts at communication. We had extended the timer for the player to respond, however, he failed to provide further details or respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint.

The player from Finland had a problem with withdrawing money from Novibet. After successful KYC verification, he had been asked to provide several additional documents, including re-submissions in PDF format and proof of his previously verified phone number. Novibet had approved his withdrawal requests. He confirmed that the withdrawal had been processed successfully and that he had received his money. The complaint was then marked as resolved.

The player from Ireland had experienced difficulties in verifying his home address, which had prevented him from withdrawing his winnings from the online casino. Despite having submitted three different documents as proof, none had been accepted. However, the issue was eventually resolved, and the player had been able to access his winnings. Consequently, we had marked this complaint as 'resolved' in our system.

The player from Brazil, who had made several successful withdrawals in the past, suddenly had her requests denied. Despite having an account that was verified, the casino deactivated her access citing alleged attempts at entering an incorrect password. Even after she provided the requested document (a picture with ID), her account continued to be blocked and she received no feedback or updates. Our complaints team had tried to mediate the situation by reaching out to the casino, but the casino did not respond. Consequently, the issue remained unresolved, and the player was advised to reach out to the eCOGRA and the Malta Gaming Authority for further assistance.

The player from Greece had his account with Novibet temporarily deactivated during the ID verification process. Despite his attempts to communicate with customer service, he was not provided with a clear reason for the account deactivation or a timeline for the completion of the review. The player, whose main activity was sports betting, was in the middle of submitting the requested verification documents when the account got locked. We clarified that our forum mainly dealt with online casino-related complaints and offered to suggest websites that could help with his sports betting issues. Unfortunately, we were unable to provide further assistance in this case and had to dismiss the complaint.

The player from Mexico, along with his brother, had their accounts closed by Novibet, with his account having held 15,000 MXN. The player had asked for a solution to retrieve his funds, even if his account remained closed. The player had admitted to using the same device for both accounts, which was against the casino rules. We had advised him to contact the casino's licensing authorities to try and retrieve his balance. However, due to a lack of response from the player, we couldn't investigate further and had to reject the complaint.

The player from Chile had experienced difficulties withdrawing her winnings from her online casino account. Despite her documents having been approved, her withdrawal requests had been consistently rejected and the casino had failed to provide an explanation. The casino had also abruptly ended chat conversations, leaving her issues unresolved. The Complaints Team had tried to mediate the situation by inviting a representative from the casino to join the conversation, but received no response. Consequently, the complaint was closed as 'unresolved', negatively affecting the casino's rating. The player had been advised to contact the Malta Gaming Authority for further assistance.

The player from Chile had been unable to withdraw their winnings for over a month. The issue seemed to be a technical one with the online casino's withdrawal system. The player had attempted to contact the casino multiple times, but the problem remained unresolved. Despite our attempts to assist, the player decided to close their account and wager their remaining balance. As such, we were unable to further mediate in this situation.

The player from Mexico had made two significant withdrawals on December 6, 2023, which had not been processed within the typical 30-minute timeframe. The player had cancelled these withdrawals and initiated new ones in an attempt to rectify the delay, but they remained in the same status. After verifying his phone number and providing a selfie with his ID, the player had received his withdrawal. Despite the initial delay, the issue had been resolved and the player had received his winnings. We had closed the complaint as 'resolved' in our system.

The player from Quebec had faced an unexplained account deactivation. Despite three weeks of waiting for an investigation, he had received no updates and his emails were being ignored. The player had an account with the casino for one to two months before it was deactivated. He had used the site solely for sports betting and did not use any bonuses. We explained to the player that our forum dealt with complaints regarding online casinos only and we lacked the insight to handle issues related to sports betting. The player was offered a list of websites that might have been able to help him. However, the player did not respond to our messages and we rejected the complaint.

The player from Brazil had had a pending withdrawal of R$550 from both casino play and sports betting, which the casino had not processed for over a week. Despite our advice to wait for at least 14 days after the withdrawal request, the player's account had been deactivated and the casino had failed to provide updates. We had extended the timer for the player's response twice, however, the casino had not cooperated. Due to the lack of response from the casino, we had been unable to investigate further and had to mark the complaint as 'unresolved'. We had advised the player to contact eCogra and the Malta Gaming Authority for further assistance.

The player from Chile has deposited $5000 CLP to his casino account but it wasn't added to his balance. He confirms that the transaction went through as validated by his bank. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

A verified player from Brazil encountered an issue when Novibet deactivated their account, which had a balance of 1300. The player is seeking resolution as attempts through email and chat have been unsuccessful. The complaint was closed as the player stopped responding.

The player from Chile submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil claims that his account at Novibet, holding 16,292 BRL, has been closed due to accusations of rules violations, despite having only used his own funds and personal information. The only irregularity admitted is access to his account with a friend's internet connection just once, an act that apparently led to the closure of both their accounts. We rejected this complaint as it was sports betting related.

The player from Mexico had her funds confiscated and the account closed after the casino accused the player of providing incorrect personal information. We closed the complaint because the player stopped responding.

The player from Greece claims their winnings were confiscated. The casino only refunded their deposit. We were forced to reject this complaint because the player and his father both played from the same device and used no deposit bonuses.

The player from Greece has been blocked wihtout further explanation. The casino failed to respond to the complaint and we have advised the player to contact the casino's regulatory body. Player stopped responding to our question therefore the complaint was rejected.

The player from Germany is asking for a deposit refund, because the casino stopped accepting players from his country after he lost. We rejected the complaint because the player didn't respond to our messages and questions.