Novibet Casino BR - Player’s deposit bonus not credited.

They were offering a 100% Bonus to the first people to arrive, that's what they said. I deposited the amount mentioned above, but the Bonus wasn't credited to my account.

Hello mehmetaliii4545,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Novibet Casino BR. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Should be bonus be credited automatically or you had to do a checkbox for it? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account hasn't been verified, I think that's why I'm sending documents

Hello mehmetaliii4545,

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

There is no ongoing verification process at the moment, the documents are approved by the casino, there is no change!!! Unfortunately, the amount has not been transferred to the account yet. 280;RS

Dear mehmetaliii4545,

Where did you find this bonus? Is there any screenshot or page of the bonus which you were supposed to get?

Dear mehmetaliii4545,

Can you please answer to my questions? If not, we will be forced to close the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.