The player from Brazil had deposited money to the casino to receive a 100% bonus as advertised, but the bonus was not credited to his account. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries regarding the verification of his account and the status of the bonus. Consequently, the complaint was rejected due to a lack of information necessary for further investigation.
Novibet Casino BR - Player’s deposit bonus not credited.
Amount: 280 R$
Novibet Casino BR
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 days ago
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1 month ago
Translation
They were offering a 100% Bonus to the first people to arrive, that's what they said. I deposited the amount mentioned above, but the Bonus wasn't credited to my account.
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1 month ago
Hello mehmetaliii4545,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Novibet Casino BR. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Should be bonus be credited automatically or you had to do a checkbox for it? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
My account hasn't been verified, I think that's why I'm sending documents
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1 month ago
Hello mehmetaliii4545,
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
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1 month ago
There is no ongoing verification process at the moment, the documents are approved by the casino, there is no change!!! Unfortunately, the amount has not been transferred to the account yet. 280;RS
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3 weeks ago
Dear mehmetaliii4545,
Where did you find this bonus? Is there any screenshot or page of the bonus which you were supposed to get?
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3 weeks ago
Translation
.warehousedeposit This amount did not receive 💯/100 bonus welcome verified account ✅ so far only noise 15 days not even an amount fell my account
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