NovaJackpot Casino - Player’s withdrawal request is delayed.

Good morning,

I have been writing to my VIP Manager Valentina for two days now without any response.

I have been trying to withdraw funds for three days and only today was I told that Revolut is not among the accepted methods.

So, I entered a new IBAN from a bank account under my name.

I would simply like to withdraw the funds and would appreciate some assistance.

Dear Pinkman777,

Thank you very much for submitting your complaint. I’m sorry to hear about the problems you’ve experienced with the casino.

To help us better understand and investigate your situation, could you please provide more details on the following points:

• When you were informed that Revolut is not an accepted method, did the casino provide a list of alternative withdrawal methods?
• Have you successfully made withdrawals from this casino before? If so, could you provide details of those transactions?
• Did you receive any specific error messages or responses when you attempted to withdraw using the new IBAN?
• Have you received any communication from your VIP Manager Valentina or any other casino representative since you first raised this issue?

If you have any relevant communications or documents, please forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Good morning, I was only informed this morning that the method was not accepted.

I have a withdrawal limit of 1,000 per day, I had made 3, all rejected.

I have already successfully withdrawn from this casino and, I don't want to be wrong, also once with Revolut.

The withdrawal with IBAN is pending.

I've been trying to contact Valentina again via email for the last few minutes.

If you need any further information let me know.

I fully understand your frustration, Pinkman777. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

In the meantime I lost everything as they wanted

Hi Pinkman777,

Regrettably, since you have already played through your winnings, our options are limited. Please remember that players are solely responsible for their accounts, active balances, and all wagers placed. In the future, we encourage you to contact us as soon as any issues arise so we can intervene promptly. Additionally, please exercise patience with delayed withdrawals.

I genuinely wish I could offer more assistance.

Best regards,

Petronela

Casino.Guru