The player from Greece faced a delay with his withdrawal, which was not completed within the timeframe stated by the casino. The player confirmed that no account verification was required and that winnings had been accumulated with real money. He reported that the casino cited a high volume of requests as the reason for the delay. Eventually, the withdrawal was completed. The issue was marked as resolved.
NovaJackpot Casino - Player's withdrawal has been delayed.
Amount: €500
NovaJackpot Casino
Safety Index:HighSafety Index
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8.4
NovaJackpot Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
My withdrawal was not completed within the timeframe stated by the casino.
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4 months ago
Hello Kuriakosraf,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NovaJackpot Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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4 months ago
Translation
No account verification required and winnings are with real money. The casino keeps saying that due to the volume of requests there is a delay.
Edited
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4 months ago
Translation
The withdrawal after a long delay has been completed, thanks for your interest.
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4 months ago
Dear Kuriakosraf,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
