NovaJackpot Casino - Player’s withdrawal from Rabidi N.V casinos delayed.

So another casino owned by Rabidi N.V

I requested a withdrawal on April 26 2024 and until now I don't receive anything.i constantly talking to there support and they keep saying the same thing.(be patient your withdrawal have been processed)..it turning out all casino owned by this company (Rabidi N.V) is impossible to make a withdrawal..I have 900 in this casino Novajackpot and also 2250 on joker8 own by this company..I have not yet been paid atleast a sigle penny on this casino provider.i just wanna get my money and close my account..how this company have high safety index on all there casino.

Dear samuelobando43,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

My account does not need verification

There's a ton of casino why I stumble in this scam casino. All the casino that Rabidi N.V provide you'll get à problem widrawing your money..i wonder how this casino get a licence to operate.it should be rovoke.

Ive been constantly reaching out on this casino regarding on my withdrawals through email and they dont respond..this is not acceptable! they should adress this matter as it's there responsibilty..every sigle casino that this company own has a problem on withdrawals?fix this issue as it's gonna distroy ur reputation!!

I fully understand your frustration, samuelobando43. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Ok I will wait.

It's been 8 working days now since I made my withdrawals and still no luck getting my money on this scam casino.they dont respond on email and chat keep responding with the same automated thing.ive read a discussion on this casino and realize that mostly of their customer have the same problem on withdrawals.they just took money on their customer very Quick but withdrawals will take you weeks months and worse case your not gonna get your money at all..all this complaint they should have bad safety index so they wont victimes another people..ON THIS SCAM CASINO!!

This is by far the worse casino ive ever played in.!!ive played on other casinos with above average safety index and I never had problem on withrawals..I'm starting to have doubts t that this casino is capable of paying players.ive read complaints and discussions about this casino and they have same problem as mine.some players took months before they even got their withrawal..they have a errelevant finnace department!!they are addressing issue like this poorly.they dont respond to emails and chat will answer you with the same copy paste phrase..

Thank you very much, samuelobando43, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear samuelobando43,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite NovaJackpot Casino representative to join this conversation.

Dear NovaJackpot Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

I made 3 withdrawals on april 26 and april 27 2024 until now I haven't recieve anything yet..

All they can say is be patient but the question is how long I should wait..?or maybe I wouldnt get my money at all..this casino is simple trash..I just want my money and close my account..WORSE CASINO EVER!!

This casino has the most errelevant department I dont know if they adressing this matter seriusly they dont even respond to email..the delay is morethan 2 weeks now. If they are doing anything to solve this matter it should be fixed now considering the time..

Hello,

Thank you for raising this issue.

We can confirm that this is being checked internally.

When there is an update we will post it here.

Kind Regards,

Novajackpot Team

Well u guys should speed it up because 2 weeks I think is more than enough to fix this matter..if u guys doing anything about it..u guys took my deposit instantly without problem and now withdrawals take forever..ur KYC says 3-5 working days..this is not acceptable.

What now?u guys have any update on my withdrawals?are u working on it or im waiting for nothing?this casino simply has the worse finance department..how long would it take for guys to fix this matter.?

Hello,

Thank you for reaching out.

We would like to inform you that you need to accept the payment with the password that was sent to you from Interac.

Best regards,

NovaJackpot Team

If you guys sent the money already I will recieve a email from interac but nothing I haven't recieve anything yet..

You guys keep saying that the money was sent from your side for the last 2 weeks and the delay was couse by the payment provider..how come until now im not receiving anything..it's almost 3weeks now since I made my withdrawals and I haven't recieve anything from this casino..

Émail me the transaction number so I can check with interac if you really send the money..

Dear samuelobando43,

The casino informed me outside of the thread, that they are waiting for the provider to clarify the issue. Hopefully, there will be update from their side in the next few days.

Thank you for your patience.

Just close this complaint..I've given up with this trash casino.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.