The player from Italy wished to have her casino account permanently closed and deleted, but it continued to be reopened. The Complaints Team explained that they could not force the casino to close accounts unless there were indications of gambling problems. The player was advised to unsubscribe from communications and stop using the account, as inactive accounts were typically closed by casinos eventually. The complaint was closed due to the inability to assist further in this matter.
NovaJackpot Casino - Player’s account is not closed as requested.
Amount: ??
NovaJackpot Casino
Safety Index:HighSafety Index
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8.4
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Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
I would like my account to be permanently closed and deleted, but it keeps getting reopened.
Automatic translation:
Public
Public
1 month ago
Dear Ciaia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.
If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Best regards,
Kristina
