North Casino - Player's deposits are not reaching the casino account.

I have numerous deposits to North Casino that were immediately taken from my bank account, but never added to my North Casino account. Nor were they returned to my bank account. This has been going on for months. Each time they have asked for something different to prove this, I've provided it. They tell me all has been returned. Yet, they have provided me no documentation to verify this as per my request. My bank is telling me that the transactions went through and not been returned. Their system is so confusing in terms of tracking transactions. I honestly feel it is likely I am owed well over $1000.00. This has been going on for months. I have been waiting for a response approx. 2 weeks since the last banking information I provided them. I would sincerely appreciate some assistance. However, given that this situation involves my banking information, I'd request it is not posted publicly.

Dear Cocola,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please explain why you kept depositing if none of your deposits went through? Please forward your payment receipts along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear Cocola,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi there, can you please confirm you got the response answering all your questions?

Can you please forward your payment receipts to petronela.k@casino.guru as requested earlier? Thank you.

Dear Cocola,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi there,

Email has been sent as per your request.

Thank you kindly

Thank you for forwarding the screenshots. Nevertheless, it's essential to recognize that within the extensive list of numerous transactions, pinpointing the disputed deposits can be quite challenging. If I understand correctly, even you may have difficulty identifying them accurately, is that correct?

To effectively investigate these transactions and ascertain what transpired with them, we will require specific transaction numbers along with their corresponding IDs. Could you confirm whether any of your deposited funds successfully reached your casino account?

Dear Cocola,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

All the transactions that I previously listed are the ones that I can identify as missing. They didn't reach my North Casino account and were not returned to my bank account. Yes, you cannot identify the transactions well on the site. Which to me, is a convenient flaw on the site. Each transaction, should have there own site transaction number to be able to identify each transaction. I did provide you with the transaction numbers from the bank. I'm not sure what more I can provide. Can you let me know what I can provide?

Are these the disputed transactions, please?

Dear Cocola,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi there,

The list of what I already sent you are the disputed transactions.

Sure, could you kindly send us your entire bank statement? This will help us verify whether the deposited funds were not refunded.

Dear Cocola,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi there,

I already sent those in an email on Sept 10, 2023. Your last two requests are repeated requests that have been been submitted to you previously.

Respectfully, I've noted that your September email includes transactions from April, May, and June. To establish irrefutable evidence that your deposits were not refunded, I am requesting a complete bank statement. This statement should prominently display that all your transactions left the account and were not reversed. Hence, I kindly ask for the full bank statement spanning from the date of your initial deposit until the present.

Thank you very much in advance.

Dear Cocola,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi there,

That's exactly what those statements are. There is a column that indicates "completed" this indicates the transaction was completed without any return of finances back into my account. Meaning, it left my account, it shows where the finances went and that they never came back. You have to make a special request to the bank for the statements I provided and it takes them a couple of weeks to provide you the statements. It cannot be any more official than the statements I provided you. These statements are more authentic than an average bank statement. Further, these are the specific statements North Casino requested to prove the transactions were not provided back to my account. As this is what officially indicates the transactions were completed and never returned. You need to know what these statements are in order to further assist. Are you able to assist me any further?

I apologize, but we require evidence demonstrating that the funds were not returned to your bank account, and we still need bank statements for the remaining months (July, August, September, and October). Thank you.

Dear Cocola,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm just going to be straightforward because at this point Casino guru has not moved forward with this case and its been months. Please go over all the correspondence to ensure you are aware of this situation. These months are not in question. In fact, I asked for your assistance in the summer of 2023. So clearly Sept and Oct are irrelevant. I have spent hours getting you the information you require. The information I have given is the most authentic information you could receive. Casino guru responds back once per month. And each response has been irrelevant...like youre buying time or avoidingto assist. However, I only get a week to respond. Regardless, I respond right away. Can you please advise how you've moved forward to assist? Do you plan to move forward to assist? Please, just be honest, as I said earlier I have spent hours getting everything needed and would rather not spend anymore time on something that is not going anywhere.

I've mentioned multiple times that we now require substantial evidence confirming that the deposited funds haven't been refunded to your bank account until today. As a result, I've asked for your most recent bank statements. While it might seem to you that they're not pertinent, the opposite is true. If you want to proceed with this case, I'm requesting, for the last time, the missing bank statements that unequivocally demonstrate that the casino never returned your money to you. Thank you for your understanding.

Dear Cocola,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am no longer requesting your assistance. It has taken you months to not even make one move in resolving this. A minimum of four months requesting your assistance and got nowhere and I provided very confidential information. Because of your delay you are asking for the months in bank statements to confirm there was no payment made. Had you addressed when you were supposed to, there would be no need as the information was already provided for the time period. And if you delayed again, would the expectation be to provide more updated bank statements? You're incorrect this information is pertinent. If you thought the same, you would have moved forward with that information at the correct time period. It goes without saying that providing bank statements via internet, email, etc. Puts one at HIGH risk. That is not a very professional response and the behavior of this site has left me with no trust. So you're right this is the last time. All the best. Ps. Please post my response so that others can make their own decision to utilize your "services".

Please confidentiality dispose of all information provided to you.

Your complaint, initially submitted in August, has been under our review. I've made several requests for your complete bank statements to substantiate our efforts in demonstrating to the casino that the deposited funds were not returned to you. It's important to emphasize that without the provision of these bank statements, our ability to present solid evidence in challenging the North Casino is significantly hindered. I respect your decision not to proceed further with this case, but it's essential to note that our assistance is most effective when users actively cooperate.

Regrettably, despite our efforts, you've opted not to pursue this case any further. While I wish we could have provided more assistance in resolving this matter, I understand and respect your choice. Please know that we remain at your service, and if you encounter issues with any other casino in the future, don't hesitate to reach out.

For the reasons mentioned above, I am left with no option but to close this complaint. Thank you for your understanding, and if there are any further developments or concerns, feel free to contact us.