Norppa Kasino Casino - The player's unable to withdraw his balance.

A few withdrawals went through to the Visa Debit card, until 4 days ago withdrawals to the card - the possibility disappeared. I contacted customer service and they were going to figure it out.

Withdrawals by other means are cancelled, and the withdrawal to the card has not appeared again within 4 days. Now there are 4,000 euros in the casino's account. Customer service does not say why withdrawals are not possible or when they would be again.

Hello Dmndmn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Norppa Kasino Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you try to use a different payout method or there isn't any listed? When was the last time you spoke to the casino and what was it about?

Please note that such issues may occur anytime as it is mostly related to the payment provider. You can always try to use a different method which will be also verified in such cases.

Looking forward to your answer.

Regards,

Nick

Account fully confirmed 2 weeks ago, after which several transfers were successfully made. The last time I contacted customer service was yesterday, but they still couldn't tell me the reason why the withdrawals are not successful.

Visa/card transfer option completely lost.

I've also tried withdrawing with Minfinity, account transfer and emaksu options, everything has been canceled without reason. Customer service does not respond to emails.

Thank you Dmndmn for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Dmndmn,

I'm Michal and I have taken over your complaint. I have reviewed your case and I want to put to your attention the fact that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

With this being said, I will contact the casino to shed more light on this matter.

We would like to invite Norppa Kasino Casino to join the conversation.

Dear Norppa Kasino Casino,

Can you please provide more information regarding the player's withdrawal issues? What payment methods can you offer to the player?

Dear Dmndmn,

Can you please confirm your full name, casino player name/ID, and the email you have used for registration in Norppa Kasino? You can send it to my email michal.k@casino.guru if you wish.

Dear Dmndmn,

I have just been informed by the Norppa Kasino that the funds should be with you, can you please confirm this?

I couldn't make a withdrawal and in the end I lost all those 4000 euros to the casino.

This case can be decided.

Dear Dmndmn,

Do I understand correctly that you have played and fairly lost your casino balance and this complaint is not relevant anymore? Can I close the complaint then?

Yes!

Thank you for your response, Dmndmn.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.