The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.
NordSlot Casino - Player’s withdrawal has been delayed.
Amount: €26
NordSlot Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
NordSlot Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I hope you can help me. I made a profit on 26.06 at Nordslot, I paid it out and haven't received it until today. I was in contact with the live chat the whole time, my account was verified and I should wait, I did Also and the day before yesterday I just couldn't get into my account anymore, it was simply blocked, contact is only possible via email and unfortunately they don't answer. I need urgent help. Mfg Nicolosi
Automatic translation:
Public
Public
2 years ago
Dear Hissy28,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Were your winnings accumulated with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
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2 years ago
Translation
Payment has been open since June 26th. I would now simply blocked I can no longer get into my account. And I was verified successfully.
Automatic translation:
Public
Public
2 years ago
Translation
No, I played without a bonus, the open amount is 1700 euros
Automatic translation:
Public
Public
2 years ago
Do I understand correctly that the disputed amount should be changed from €26 to €1,700?
