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Hello, I hope you can help me. I made a profit on 26.06 at Nordslot, I paid it out and haven't received it until today. I was in contact with the live chat the whole time, my account was verified and I should wait, I did Also and the day before yesterday I just couldn't get into my account anymore, it was simply blocked, contact is only possible via email and unfortunately they don't answer. I need urgent help. Mfg Nicolosi

Hallo ich hoffe sie können mir helfen und zwar habe ich am 26.06 bei Nordslot einen gewinn erzielt den habe ich ausgezahlt und bis heute nicht erhalten ich stand die ganze zeit mit dem Livechat in kontakt mein Konto wurde verifiziert und ich solle doch noch warten das tat ich auch und vorgestern kam ich einfach nicht mehr in meinem Konto rein es wurde einfach gesperrt ,kontakt geht nur über email und da antworten sie leider nicht. ich brauche dringend Hilfe. mfg nicolosi

Dear Hissy28,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Payment has been open since June 26th. I would now simply blocked I can no longer get into my account. And I was verified successfully.

Die Zahlung steht schon seid dem 26.6 offen. Ich würde jetz einfach gesperrt ich komme nicht mehr in mein Konto rein. Und verifiziert wurde ich auch erfolgreich.

No, I played without a bonus, the open amount is 1700 euros

Nein habe ohne bonus gespielt der offene Betrag liegt bei 1700euro

Do I understand correctly that the disputed amount should be changed from €26 to €1,700?

Dear Hissy28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.