The player from Germany is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Additionally, the account got banned from the live chat communication. The casino representatives informed us that the player's account was ongoing a security check, after it was completed the player managed to receive the winnings and the complaint is resolved
NordSlot Casino - Player’s struggling to withdraw their winnings.
Amount: €490
NordSlot Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
NordSlot Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Good day,
I won EUR 490 at Nordslot.
I wanted to ask support why I can only pay out with Paysafe because this function does not work and wanted to ask about the verification. After that I would be kicked out of the chat and I would probably be banned because I can no longer call support. I have no way of verifying or withdrawing myself.
I ask for help
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3 years ago
Dear Dizzaya,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Have you accumulated your winnings with or without an active bonus?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Good day,
I won the slots without a bonus. I've been registered there since 8/6/21. Verification is usually only required at Gammix from 2000 euros and if so, then on request.
I wanted to cash out and suddenly only Paysafe was working. I then tried to pay out via Paysafe, which was already possible without any problems via the same provider (Gammix e.g. Crazeplay). At Nordslot, however, the error message always comes up that this is not possible.
At the first request, the chat was simply closed. In the meantime, the contact is worthy of praise, but nobody is willing to pay me off.
Again and again I am told it is only possible with this one payment method, although Crazeplay (same provider) also has 3 options. I paid in at Nordslot with trustly, Klarna and because I thought that it would be possible to pay out with Paysafe via the account.
I don't understand why you are so unfriendly to customers and are the regulars at Gammix. Other casinos then offer to pay out via skrill and Eco because it is the same model as Paysafe.
Thank you for the quick processing of my case
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3 years ago
Translation
My account was not blocked .. but the connection to the support was no longer available to me .. now I can write to the support again but there is no solution to the problem. I just want to keep my rightful winnings and not harm anyone, but I had no choice but to publicize the case.
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3 years ago
Thank you very much, Dizzaya, for providing all the necessary information via email. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Dizzaya!
From now on, I will take care of your complaint. I would like to invite NordSlot Casino's representatives into this discussion in order to help us resolve the issue.
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3 years ago
Translation
Many Thanks.
I'm curious if someone will get in touch.
Automatic translation:
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3 years ago
Dear player,
Your account has been temporarily banned to make additional checking of the issue by our player protection team. Now the access to your account has already been restored. The platform has requested the bank account data from you, and the withdrawal will be sent to you manually. Our technical team detected the issue with Paysafe and now we are working on it to fix it.
Thank you for your patience and kindly forgive us for your troubles.
Best regards,
NordSlot Casino
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3 years ago
Translation
Yes, that's right, my account is free again. I would have been happy to hear from you. My credit has grown out of frustration (I wanted to play everything down) to now 700 euros. This case is done for me when I have received all of my credit balance.
I sincerely hope that you will get the problem resolved and that you can be recommended as a new casino.
I am ready to give you a second chance if everything goes well.
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3 years ago
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I received an email from the casino.
I have submitted my details and am waiting for my payout.
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3 years ago
Hello Dizzaya!
As it seems you will get your payment in the following days, please let us know about any positive development or when you receive your withdrawal.
Looking forward for hearing from you.
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3 years ago
Translation
Yes, my credit was set to zero and the support has confirmed that the transfer is out.
It looks like everything the casino said was right ... the site actually had an update ... if the money was there, the casino reacted very well in retrospect and kept me up to date ... unfortunately you will be yourself always nervous when it comes to winning. I will contact you as soon as the money has arrived.
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3 years ago
Translation
Money came into the account today.
I thank Casino Guru from the bottom of my heart.
Many thanks to Nordslotcasino.
The topic can be closed.
Many greetings
Automatic translation:
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3 years ago
Hello Dizzaya!
I am glad to see that your issue was resolved. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
