NordSlot Casino - Player's account has been blocked.

I received an e-mail that only 23 could play paid out on December 17 until December 22 wait

from December 17 to 22 I said every day I wanted money

very angry again December 22 I have wasted all the money they will not pay out the mail was December 23 so I have been scammed would like my money back

I hope you can help me thanks in advance

Hello Hasan,

Thank you for choosing NordSlot Casino. 

We would like to inform you that your account will be active after observing a 7-day cooling-off period. You would be able to log in to your account on 23/12/2021.

We would like to ensure that you enjoy the highest standards and that your gameplay is safe and fair. Therefore we would like to introduce you to our Responsible Gaming page and Responsible Gaming Settings, in case you wish to control the level of your gambling. 

Our Responsible Gaming Tools offers several limit settings, which you can set for yourself or with the help of our customer service. You can choose from different kinds of limits, such as deposit, net loss and session limits and you can set them for a chosen period, such as daily, weekly and/or monthly. To review and set your limits, click on your account settings, then on Responsible Gaming and Set gambling budget or simply contact our customer service team via Live Chat. 

Furthermore, we offer to block your account for a certain period of time if you feel like taking a break from gambling. For more information about self-exclusion options, kindly click on your account settings, or simply contact our customer service team via Live Chat or send an email to support@nordslot.com. 

Using responsible gaming tools means that you are in control of your gambling.  

If you have any questions regarding how our limits and self-exclusion work, you are always welcome to contact our customer service team. 

Best regards, 

NordSlot Casino. 

Player Protection Team

Dear Hasan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information than a picture. Could you please elaborate?

Do I understand correctly that your account has been blocked due to suspicion of a gambling problem? When did you receive the abovementioned email from the casino?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

payout takes a long time and they don't follow the rules

I felt compelled to play.   payout they can't

Do I understand correctly that your account will be blocked from the 16th till 23rd?

I was able to login and deposit money

Yes, you're right

I'm truly sorry but I don't understand. Is your account still blocked?

problem is I got scammed that's what it comes down to

nordslot screwed me well

ask if they want to pay out to not pay out, say something else

whole nordslot gone

I do apologize, but I don't understand. Your account was supposed to be blocked? Are there any funds being held by the casino?

account had to be blocked was not blocked I played money because payout was not processed every time excuses

Could you please forward your game history in Excel format? My email address is petronela.k@casino.guru.

my account is now blocked i can't log in

When was your account blocked?

December 22 I played lost everything December 23 I can't log in anymore

You lost your money on the 23rd?

You have been informed that your account will be reactivated on that day, correct?

on December 22 I played until December 22 I could log in

Could you please forward your game history in Excel format to petronela.k@casino.guru? Thank you very much in advance.

I can't login to nordslot casino without login I can't send it

Did you play and lose your active balance or newly deposited funds?

December 17 I have 400 euros and December 18 I have deposited 17 euros

400 euros I paid out the same day on December 17 they were having a hard time with money payout December 22 was not paid out yet

Have you lost that €400?

417 euros total

Alright, just a short recap to confirm that I understood the whole situation correctly. Could you please confirm the following events?:

• 16/12: email received from the casino that a 7-day cooling-off period has been applied to your account and you'll be able to log back on 23rd
• 17/12: €400 deposited
• 18/12: €17 deposited

Yes correct

I received this email on December 17th

because of this mail I had deposited money until December 22nd I couldn't play but did deposit money

Hello!

Your account is now open. Please use the Limits section carefully next time.

For any further assistance, please do not hesitate to contact us via chat or e-mail.

Kind regards,

Nord Slot Casino

Support Team

Could you please forward this last email to petronela.k@casino.guru? Have you set any limits inside your account?

they told me to change limit

to be able to play after that they said you can't play until December 23

Thank you very much, Hasan, for providing all the necessary information. I will now transfer your complaint to my colleague Nick (nikolas.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Hasan,

I'm Nick and I'll be assisting you from now on. I would like to ask NordSlot Casino to join us and help us resolve the player's issue.

I hope you can help me

Unfortunately, we haven't receive any respond from the casino yet. Please note that if we won't get any respond within the next 7 days from them, we will be forced to close the complaint as unresolved which may then negatively affect the casino's rating.

nordslot casino is just junk

Hello,

We are checking the case with highest priority.

Best Regards,

NordSlot Casino

Dear NordSlot Casino,

We will be waiting for you to provide some information regarding the case. Will set the timer to 7 days.

Nick look how they react

payout was never processed

see how nordslot scammer are

they don't pay out money they force you to play

Hi Hasan, 

We are contacting you from our Player Protection Team due to your recent contact with our Customer Support Team regarding a refund request. 

We would like to inform you that we have refunded you €417.00 for the deposits made on 17.12.2021. Please allow 3-5 working days for this to show in your account. 

Please be advised that we have permanently excluded you from our services which feature applies cross-brand. Therefore you will not be able to access any other accounts on other brands/sites owned and operated by Gammix Ltd.  

Please also refrain from attempting to open any other accounts as this may result in forfeiture of any funds deposited or gambled. 

If you feel you may need assistance with your gambling, we would like to recommend you to visit the following pages and seek advice from these independent organisations: 

https://www.rgf.org.mt/ 

https://www.begambleaware.org/ 

https://www.gamblersanonymous.org/ga/ 

There are also various self-assessment tests available that can help you to have a better understanding about your gaming habits. By taking a self-assessment test you can also receive tips on how you can control your gaming in a better way. You can take the test by clicking here: http://gamtest.se/v3/gamcare 

We would also recommend that you contact any other casinos you may have registered with so they may also permanently self-exclude you and ensure you do not gamble with them as well. 

We would like to take this opportunity to wish you the best in your future endeavours, and please do not hesitate to contact us if you have any further inquiries. 

Best regards,

Player Protection Team. 

i got my money back,😱😱😱😱😱

Thanks Nick for everything you've done

Thanks Nick for everything you've done

they refunded 417 euros

I had no hope that they would give me money back

Casino guru thank you for all your effort

you deserve 5 stars

Hello,

We are happy that he issue was resolved.

Best Regards,

NordSlot Casino

thank you for all the effort

Hello Hasan,

I'm glad that your money was refunded. I would like to thank to NordSlot as well for the cooperation. The complaint will be now closed as resolved. Feel free to contact is if you will come across any other trouble in the future again.

Best regards,

Nick