The player from Germany had their account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
NordSlot Casino - Player’s account has been blocked.
Amount: €800
NordSlot Casino
Safety Index:Above averageSafety Index
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6.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
To put it briefly:
-I made an account and deposited money several times
-Then I won and wanted to withdraw the money, but "error message"
-Often tried to withdraw, but always error message
-Live chat contacted, I should try again tomorrow
- but then noticed that it is due to Paysafecard (1st payout with the), my account was only limited, so I verified my account and now it is unlimited
- after that I couldn't withdraw because my Nordslot account was blocked, no access to the live chat and not a single reaction from the casino since Tuesday, I've already written 2-3 emails.
Automatic translation:
Public
Public
3 years ago
Dear Rami2603,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello, I created my account on Monday and an account verification was / was not necessary but only from a certain amount or from the 2nd payment.
Wasn't asked to verify my account either.
I only played normal slots.
Automatic translation:
Public
Public
3 years ago
Thank you, Rami2603, for your reply. Sorry, I'm afraid I didn't understand completely. Was your account verified successfully?
