The player from Bavaria had faced an issue with his account at Nords Casino, which incorrectly indicated his location as Austria, leading to difficulties in account verification. The player had decided to close his account permanently and discontinue any further actions. Consequently, we had rejected the complaint due to the player's decision to cease pursuing the issue.
Nords Casino - Player's account showing wrong location.
Amount: €500
Nords Casino
Safety Index:LowSafety Index
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4.6
Nords Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
11 months ago
Public
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11 months ago
Translation
Hello ,
Yes, it's peculiar, I have provided my German address but my account states that I am from Austria. How am I supposed to verify my account under these circumstances?
Best regards
Blerim
Automatic translation:
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11 months ago
Hello Blerko,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nords Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Did you contact the casino in order to change your address within your account? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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11 months ago
Translation
Hello, my dears ,
It's over, I've had the account closed forever, I don't want to have anything to do with anything like that.
Best regards
Blerim Ljimoni
Automatic translation:
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11 months ago
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
