The player's withdrawal is delayed for over 3 weeks. The complaint was closed as unresolved, since we haven't received any response from the casino after several attempts to contact them.
Nordis Casino - The player's withdrawal is delayed.
Black points: 90
Amount: €860
Nordis Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Nordis Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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2 years ago
Translation
Hello team casino.guru,
I played at Nordiscasino with a bonus.
I deposited €68 and played with a 350% bonus. The maximum cashout for this bonus is 20x the deposit amount, in this case €1360.
After the wager I had more than 1360€ in balance. After a long back and forth under difficult
communication conditions, my prize was ultimately assessed as valid and I was awarded the prize.
The withdrawal request was on 06/08 and on 29/08 I received €500 from Nordiscasino.
I'm still waiting for the remaining €860 today and haven't been able to reach anyone there since then.
I really hope you can help me.
Automatic translation:
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2 years ago
Hello gutemische,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nordis Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if the second withdrawal is still there as pending? Can you please send a link of the bonus you used or to it's terms? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Many Thanks.
The payouts were requested in 3 parts.
1. 500€
2. 500€
3. 360€
I received the first payout of €500. The second and third payment is still pending.
Here is the link to the promotion, the bonus terms are also on the page. https://online.nordiscasino.com/350-match-bonus
Recently I received a message confirming that €500 had been transferred. I received that.
I said thank you and a week later I asked when I could expect the next payout.
I got the answer that I should please let the finance department do their job.
Since then I have had no replies to my messages and have not received any payouts.
Automatic translation:
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2 years ago
Thank you gutemische for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hi gutemische,
I've just reviewed your case and fully understand your concerns about the withdrawal request not being processed. I'll try my best to help you by contacting the casino.
Dear Nordis Casino, I'd like to invite you to join this conversation and participate in the resolution of the complaint. Can you please share more information regarding the player's issue? Are there any specific reasons for the delay?
Hope to hear from you soon.
Regards,
Natalia
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Hi Natalia,
Thanks for your help.
I have an update on this.
On the day this was published, I received an email from Nordiscasino Marina V. who wrote this:
I have actually sent my bank statement already, in order to receive the first payment. So my bank information is already approved and this should not be requested again.
Nevertheless, I replied the same day, sending my bank account statement.
Again. No payment and no reaction to another reminder email i've sent her.
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2 years ago
Dear gutemische, as you could've noticed there's been no reply from the casino, so we're forced to close your complaint as unresolved. Unfortunately, we cannot come up with any possible solutions without cooperation from the casino.
I'm sorry we were not able to help you with this case, but I hope that other players will learn about your negative experience from our review. This unresolved complaint will also influence the casino's rating.
The casino can request to reopen the complaint at any time.
Regards,
Natalia
