Nordis Casino - The player's deposit did not arrive.

Hi I'm from the UK Nordis casino allowed me too open an account up and play. I've deposited before and would read on my bank statement as EPL, today as my bank things it's fraud didn't allow that transaction to go through so i had too manually approve that transaction and continue on this time it was different than previous transaction, as it was in USD and read FLW*BITMAT thought but strange but ok.

I clicked continue on my Banking app too allow payment too through.

Nothing arrived in my casino account so I refreshed page several times there no record of transaction through casino history. Money has came of my bank £42.35. I hope you can help as no live agents to help me.

Hello rickidoyle7,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Nordis Casino. Allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you deposit? Did you send any evidence of the payment to the casino and when was the last time they responded to you? Was the money already deducted from your bank account and is it reversible?

Please forward any screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

Hi thanks for getting in touch after 20mins worrying I finally got the money, but withdrawal is a different matter .

Hello rickidoyle7,

Do I understand it correctly that you are now trying to withdraw but struggle with it as well? What is the issue?

After waiting for about 20 mins, I got my money, but trying too withdraw €40 isn't happening, I can't log on as forgot my password no email recovery password has ever been sent., I can't send in verification cause their email is always bounced back.

So my test 40 Euros by Bank transfer won't be coming back too me although I've given them my IBAN number. I smell a scam big time !!!

Dear rickidoyle7,

Be sure that you will verify your account before try to withdraw. Which address are you trying to write to?

You can try to write directly here - https://online.nordiscasino.com/help.html - it should not be rejected, or here too - support@nordiscasino.com.

Be sure to send them all the documents for verification to speed up the process of the withdrawal.

They won't send me forgot password email reset requested 5 times, I sent documents in on chat when was on last, but as off now can't log on too check as the only email I get is spam with bonus offers , on they do have the right email address.

Total scam casino!!

Dear rickidoyle7,

As you are still not able to access your account, I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Cheers, they replied when I wrote a email to support from you're suggestion said they will pas ls it on, that was 3 days ago.

Hello rickidoyle7,

I have reviewed your case and will now contact the casino to see if I can help.

We would like to invite Nordis Casino to the conversation and to aid in the resolution of this complaint.

Nordis Casino, can you please advise how the player can resume access to his account?

Ok thanks Adam, hopefully this is resolved as am over £400 in with that casino, to withdraw a measly€40s

so am after the all important password rest email and all I get is this crap.

Good afternoon rickidoyle7 , please send us to kyc@nordiscasino.com another valid Skrill address to send you the money.

Best regards, Nordis Team

I have sent you many emails with my IBAN and BIC numbers for a bank transfer, as you told me that Skrill doesn't work in the UK, I've requested many times for the email password reset link, NEVER RECEIVED, all is spam .

When I have emailed support I would get a reply saying received email but no action was ever made.

This casino is a SCAM. And left a honest review, regarding my experience!!

Dear Nordis Casino,

Thank you for your response, however could you please advise how the player should proceed with their withdrawal - Skrill or bank transfer?

Also, how can the player regain access to their account?

We would like to ask Nordis Casino to reply to this complaint.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

No response here just spamming me with emails about free spins once deposited money which I can't 🤔

Dear rickidoyle7,

We have still had no further response from the casino, can I ask if there have been any developments with your withdrawal?

Nope!!!

It's Just a SCAM casino, Ive given up!!

Asked multiple times for password reset, sent in kyc to them, nothing back .

I'll save money now. Won't be spending it there

Dear rickidoyle7,

I am sorry to hear there has been no progress with your problem. As the casino team has become unresponsive, I will close this complaint as 'unresolved'. Unfortunately, there is not much that can be achieved without their cooperation.

I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru). I wish I could be of more help.

Best regards

Adam

Kyc Nordis casino emailed last night asking for KYC documents, I replied what's the point in sending them if you cannot send me the link too Access my account.

I've already send them in any way when first opened my account.

I don't get logic with this casino.

Hello rickidoyle7,

The casino has requested we reopen the complaint. They have stated that they have approved your KYC already and sent you the payment. They have also stated that the login issue is a problem with their email provider and that it will hopefully be resolved soon.

Kind regards,

Adam

😂Sent me nothing as Skrill doesn't work in UK hence I sent in my IBAN and BIC numbers with my full Bank address.

I can't log on as I keep requesting a email password reset recovery.

All I get in response is check my email inbox.

I do and there's nothing in it .

Sorry but they're lying it's a mear €40 this fuss is all about, am more annoyed I can't access my account as I've deposited already over €400 . With no live chat it's very hard to get satisfactory results with a complaint there.

I have just been paid came through bank transfer

Shame they won't let me log in. Maybe banned me for the truthful negative review.

Hello rickidoyle7,

I am glad to hear you have received your payment. The casino has mentioned they are working to fix the login issue. Do you want to keep this complaint open until you can access your account?

Kind regards,

Adam

Am easy , thanks they've advised me too open another account if I wish with another email account

Dear rickidoyle7,

As you have received your payment and you have been given the option to open a new account I will now close this complaint as 'resolved'.

Thank you for using the Casino Guru complaint resolution center. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.