The player from Germany has requested a withdrawal four days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After getting no response from the casino, complaint has been closed as unresolved.
Nordis Casino - Player’s withdrawal has been delayed.
Black points: 40
Amount: €40
Nordis Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Nordis Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
Translation
I had it paid out 40 weeks ago then I canceled now there has been no money for days at the top chat can also be forgotten just like email no answer
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1 year ago
Dear Horno12,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal was requested back in June 2022? Could you please advise if it has been your first withdrawal in this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but 10 months is abnormally long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
June No no last month 4 days ago I mean in March I just wrote to support at half past 12 they read it and just don't do anything cheeky stuff like that I accidentally canceled the payout 3 days ago and so far the money is gone I definitely have more played and was on 270 I can't pay that out either because the method was deleted
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1 year ago
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New status I have now I have 510€ now I have just transferred another 10 euros to see if I can pay out now it always comes up with the same /No payment methods configured
No payment methods found although I paid in banking immediately. So the casino now owes me €550. I have all the screenshots but unfortunately I can’t send them
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1 year ago
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It says validated no idea have sent my papers there too but as I said you can't pay out like other casinos do there is just nothing I've been there for almost 2 years but never played except once the funny thing is the 40 euros I could had it paid out without any problems, then I accidentally canceled it again and then everything was gone, the complete payout and nothing has come back until today, but a new deposit worked again 😞
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1 year ago
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Am now at €700 and have all the screenshots so the casino can't say wrong 🤣🤣🤣🤣
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1 year ago
Do I understand correctly that you have a new withdrawal of €700 pending inside your casino account? When was it requested, please?
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1 year ago
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No, I won them, but since they don't pay out anyway, everything is lost, only the €40 are still gone
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1 year ago
OK. I fully understand your frustration, Horno12. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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1 year ago
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The sad thing about the whole thing is that the withdrawal is gone and you just can't make any more withdrawals the first time it worked and after that nothing more
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1 year ago
Could you please forward a screenshot of the unsuccessful withdrawal of €40 from the end of March? My email address is petronela.k@casino.guru.
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1 year ago
Thank you very much, Horno12, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Nordis Casino to ignore us in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.
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1 year ago
Translation
Yes, that's why I downplayed the €900 I won because it's the wrong store 😞
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1 year ago
Hello, Horno12!
Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.
I would like to invite the casino to give them a chance to explain their side of the situation.
Thank you!
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1 year ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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1 year ago
Translation
Can you close the money I'll never see anyway, thank you very much for your efforts
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1 year ago
Horno12, I understand. I am sorry that the situation turned out like that. I wish I could be more of help. I will now close this complaint as unresolved, which will affect the casino rating in a negative way. I hope it will help to get them to discuss this and more other issues with player's money. Also, if there will be any progress or if you will receive your funds, you can always reopen the complaint. If you will have any questions, do not hesitate to contact me through my e-mail: pavel.k@casino.guru . I am wishing you all the best!
Respectfully,
Pavel K
Casino Guru Team
