The player from Portugal has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.
Nordis Casino - Player’s withdrawal has been delayed.
Amount: €40
Nordis Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
i request a small cash out of 40 euros to test casino payments system
the time frame to paymentes to e-wallets by casino information is up 1 hour
after my request they no longer reply my emails ,no request any docs and the money even can be reversed to be played
simple they not say any
i start to belive that Nodis casino is only a scam to recive deposits
dear guru if you can try to help i apreciate that
regards
Jorge M******
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3 years ago
Dear JMORE66,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Olá
Cara Petronela,os ganhos são sem bònus,o pedido de retirada foi à 3/4 dias ,mas supostamente este casino paga em 0-1 hora
fui informado pelo casino que o meu levantamento está aprovado mas que o problema é o soft provider ,julgo ser apenas uma desculpa.
*Mr. Jorge
We work under the sub license of our soft provider. We from our side we
approve or not the payout. From us the confirmation goes to the soft
provider and they are the once dealing with the rest of the payment with
the payment methods providers, not us. As I showed you we have approved
your cash out before yesterday. I will have a meeting today on video
with the soft provider to fix this issue, we have scheduled the meeting
since yesterday. I really understand your concern and you are right in
your judgement, however we promise you that you will receive your
payment. For us is a big problem too, we were not expecting to have this
problems, we trusted to much the soft provider.
I will keep you posted as soon as I will have any news
atenciosamente
J.M.
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3 years ago
Translation
Hello dear Petronela
After exchanging several emails, Nordis casino decided to make the payment
So the case can be closed, as the money has been received, I thank you anyway for being always available to help.
Sincerely
JMORE66
JM
Automatic translation:
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3 years ago
Great news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, JMORE66, for your confirmation and kind words, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
