Nordis Casino - Player's transaction has been significantly delayed.

After 10 months from the payment order. Numerous attempts to get help in the chat and many emails to supporters.

SOMEONE finally decided to write back to me...

AND..

nothing ..

I HAVE BEEN TOLD TO wait patiently ... is 10 months is not enough to fix the bug or wathever?

I guess not ... I have already lost hope that they will pay, but since they spoke ... We'll wait and see.

Just how long will it take now? 6 months? another 10? or maybe...

Dear Bladeusz,

Thank you very much for submitting your complaint.  I’m sorry to hear about your negative experience with Nordis Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

Do I understand correctly your withdrawal has not reached your bank account even after you waited 10 months?

Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Bladeusz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We decided to reopen the complaint after we received the following response from the player:

"Yes i didint get money from december last year.

No thats 1st widhraw.

Yes i did pass KYC"

Thank you very much, Bladeusz, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Nordis Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Thats ok . I will be suprised if they gona respond before christmas..

I am rly greatfull for all help.

More likly i want to warn players and ppl to not depo there than reciving back money

Hi Bladeusz,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Nordis Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what are the reasons for delaying the player's withdrawal for 10 months? Why haven't you communicated them to the player?

I'm looking forward to hearing from you. If you have any supporting evidence, please feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

I requested widhraw as on screen shot.

I send documents 4 kyc.

Sińce then i have been writin then on chat , suuport@nordiscasino.com

After 6 months 

Thank you for the updates, Bladeusz. We are still awaiting the reply from the casino.

Dear casino, we're extending the timer for an additional 7 days. Please, be notified that if you won't react to the complaint in the set timeframe, it will be closed as unresolved, which may influence your safety index.

OK you.

Dear Bladeusz,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (info@gaming-curacao.com or via the 'Contact' button found on their website) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (natalia.b@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Natalia

Hi everyone, we've reopened this complaint as per the request of the casino.

Here's the message we received from the casino representative:

First of all, you must validate your account, send the complete kyc to the email address and proof of the skrill account so that we can make the payment.

To verify your account with us please send the following KYC documents at kyc@nordiscasino.com:

- Front and back copy of an ID form (National ID/Driving license/Passport)

- Front and back copies of the credit cards used to deposit (Leaving visible only the 

first 4 and last 6 digits of the front of the card and covering the CVV on the back of the card)

- A selfie picture with your ID next to the face

- One form of proof of address (Utility bill/Bank statement .PDF Format)

- Your phone number (Optional) Please request the withdrawal so we can verify it, the money is still in your player balance.

Best regards,

Nordis Team!

Dear Bladeusz, can you please confirm you have previously sent all the documents required for the KYC? You mentioned earlier, that you have sent them, but based on the message from the casino representative, your account wasn't verified yet so maybe some of the documents were missing.

Would you please try to send all the necessary copies again as requested by the casino?

Yes i did.I send all documents.Even so i write to them many times.No response.

I will send again

Thank you, Bladeusz, I hope that the casino will receive the whole package this time and will be able to proceed with the verification.

Dear Nordis Casino, could you please check if you already have the player's documents in your possession to start the verification of their account?

Still no response frombthem ...

still no response regarding my salary or kyc. but they still send me deposit promotions and a free bonus on WhatsApp, I will also send you screenshots regarding this matter because they also make people feel good.

please just look at the screenshots from WhatsApp, how many messages I have sent them and no replies

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Bladeusz,  unfortunately, the casino kept being silent and we see no progress, although the casino itself asked to reopen the complaint. I'm afraid, that we'll be forced to close it as unresolved again since there's been a lack of cooperation from the casino's side.

Once again, I recommend you contact the Curacao Gaming Authority (info@gaming-curacao.com or via the 'Contact' button found on their website) and submit a complaint to them. Hopefully, it will help with your issue.

Regards,

Natalia