Nordis Casino - Player's struggling to withdraw her winnings.

Hi I started playing with nordis casino a while ago and only ever deposited never withdrew but I won I wee bit 1300 and tried to withdraw 1000 but wouldn't let me then I seen it said withdrawal confirmed for skrill. I don't have skrill and never logged into it or typed my details into this casino for a skrill account i still have over £250 in my account but can't withdraw as when I try to withdraw using ecopayz it won't let me the option won't open only skrill and pay4fun and I don't use any of them. I'm so concerned that a casino with let you deposit but not withdraw I didn't have an active bonus as I see them as a con and don't like having to play through them so always decline the option and now there's noone from the site answering me im a little confused by them xxx

Dear Gemma,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that €1,000 has been processed to a payment method that doesn't belong to you? Could you please post here a screenshot of your withdrawal/cashier history?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Gemma,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.