Nordis Casino - Player’s struggling to complete account verification.

I have sent my verification documents withdrew 520 and have heard for days I’m very concerned that this company are not legitimate and would at least appreciate a response to clarify what’s happening

Dear James,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I believe my account is verified now I have any all the relevant documents they said payment would be made in 12 hrs that was more than 48hrs ago and now I’m not getting a response from them, Aldo they will only k pop at into my Skrill account

I fully understand your frustration, James. However, I will set the timer for additional 10 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Ok thanks just frustrating not getting a response from them and that they only pay winnings into a Skrill account which wasn’t the method of payment of which I made

And my complaint is about the withdrawal not being paid not lengthy verification

I understood from your very first reply that you have sent personal documents required for the account verification and didn't hear from the casino for days, therefore, I dedicated the title to KYC verification. I understand now that your account has been successfully verified and you're waiting for the withdrawal to be processed. Please bear with me for a few more days. Thank you very much in advance for your patience.

I have spoken to an adviser from Nordis yesterday on Facebook messenger who advised me that payment will be made on Monday paid into my PayPal account will see if they make this payment or not and will notify you on here

Perfect, James. Please let me know.

Hi I have been in touch with nordis who told me money would be paid this morning they still haven’t paid this they keep saying it will be paid but still nothing they have all my details but I just feel I’m being led along and being told what I want to hear

After much back and fourth and threatening to take the matter further they paid the full amount into my PayPal so this case can now be closed

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, James, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru