The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
Nordis Casino - Player’s deposit has never been credited to his casino account.
Amount: €20
Nordis Casino
Safety Index:LowSafety Index
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3.9
Nordis Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
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I deposited 20 euros with bonus over a week ago. Neither the deposit nor the bonus was credited. Even after many emails from me asking for clarification, no answer, no info...nothing! Chat is never available and casino turns deaf!
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1 year ago
Dear malerwelten,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit in this casino and which payment method you opted for? Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
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The money I deposited was never credited to my account! So how am I supposed to have gambled it away or lost it? I am waiting for the 20 euros plus the Nordis350 bonus to be credited to my account!
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1 year ago
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I sent an email to petronela.k@casino.guru asking for the Casino BIC so I can look for the correct receipts!
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1 year ago
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Here are both deposits of 10 euros per screenshot
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1 year ago
Thank you, malerwelten, for your replies. Isn't the same screenshot twice? I understood that you placed two separate deposits, is that correct?
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1 year ago
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Yes, I deposited twice 10 euros each! I just thought that both deposits would then be credited to my account.. but the 2nd deposit didn't appear on my account either and the bonus wasn't booked either. The code was Nordis350. Thank you for your effort!
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1 year ago
I fully understand your frustration, malerwelten. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 18 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene.
Meanwhile, I suggest contacting your bank. Ideally, they should be part of the investigation too.
Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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1 year ago
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Hello, thank you for your help! My bank has already been informed by me and I received the information that the two 10 euro transfers went directly to the casino and were neither refunded nor was there any other transfer error! So now I'm hoping that the money will either be taken back or credited to me by the casino. Actually, the fun of playing there has already passed for me! Thanks again and we'll see...
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1 year ago
Let's hope that your deposited funds will be credited to your casino account shortly and that you can put this bad experience behind you.
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1 year ago
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Hello, yes...I hope so too and I would like to thank you very much for your help!
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1 year ago
You can thank me when you'll receive your deposited funds 🙂
I'll check back with you in 16 days.
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1 year ago
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Yes, I hope for the best and I'll get back to you as soon as it's sorted out somehow... So the money has been credited to my account! And I can say thank you often enough!
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1 year ago
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So far nothing has happened. Unfortunately, the money has still not been credited to me!
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1 year ago
Good afternoon,
The money has been added to your player balance, the money is subject to the 350% bonus rule.
https://www.nordiscasino.com/en/promotions/620.
Best regrads,
Nordis Casino!
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1 year ago
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A big thank you to the "Guru-Team".... my deposit plus bonus has finally been credited! I probably would never have gotten this without you! Thanks alot!
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, malerwelten, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
