Nordis Casino - Player faces a withdrawal issue due to ongoing verification.

Hello, I have read the reviews and the problems people have with withdrawing money from their accounts at this casino. It seems impossible to withdraw winnings, but I am prepared to receive mine because there's no point in playing if you cannot claim your winnings. I have been playing without a bonus (I have a picture that proves I don't have a bonus). I seek your support. I have sent my identification documents to kyc@nordiscasino.com, as well as a selfie with my ID card. I have made two deposits of 24 euros each via Neteller. I've been trying to contact them, but I'm not getting any response. I will notify you as soon as there is progress.

Dear ivelikov,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

When exactly have you requested a withdrawal of your funds from the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello Thomas, I'm glad you paid attention to the case. I sent an ID card and a selfie with it to kyc@nordiscasino.com, I'm trying to contact them, but without success.

Do I understand correctly you submitted your documents on or before the 21st of June 2023?

When have you requested a withdrawal of your funds from the casino?

Is your casino account currently open?

Please close the case, this casino does not pay out winnings. I have sent you a picture of when I am waiting for verification they never respond or have ready phrases.

Are you sure you don't wish for our assistance in this case? Please understand I was just confirming with you the details of the case. Please let me know.

why can't people see the photo from 06/21 i was waiting for verification don't play there they don't pay out winnings

The photo was marked private as it contains private information. Please let me know if you wish for us to pursue the case or not. I'll await your reply.

Dear ivelikov,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.