The player from Poland is dissatisfied with the false advertisement for a free bonus. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
the casino did not keep its word. did not donate $10 for a good review
Dear Ernest06,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
If there's any relevant communication, please forward it to petronela.k@casino.guru.
Looking forward to hearing from you.
Best regards,
Petronela
Dear Ernest06,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Please send me proof of the review to my e-mail address: kyc@nordiscasino.com and you will receive the money immediately.
We apologize for the inconvenience!
Best regrads,
Nordis Casino!
Thank you very much, Nordis Casino, for your assistance.
Dear Ernest06,
Could you please contact the casino to provide the requested information and keep me posted about any further developments?
Dear Ernest06 ,
Have you succeeded in contacting the casino? Was your problem resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.