The player's dissatisfied wit the casino RTP as he did not win anything.
Nomini Casino - The player's dissatisfied wit the casino RTP.
Amount: €2,500
Nomini Casino
Safety Index:HighSafety Index
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8.8
Nomini Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
over 2500 euros gambled away at this casino without a win, I suspect the software has been manipulated.
The games often crash, so it has to be reloaded every time.
SOFTWARE does not run smoothly and the connection is disconnected.
There is no self-control function for this.
This casino is very dubious, I can only recommend everyone to keep their hands off this company.
Automatic translation:
Public
Public
2 years ago
Dear Calzone85,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
Public
Public
2 years ago
Dear Calzone85,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 years ago
Translation
Is it possible for the casino to be controlled by a state authority?
software, fairness, etc.
that would be a sensible solution and would save players a lot of trouble in the future.
Think that the programs are set so aggressively to increase the profit of the operator even more.
With the current situation in the world, everyone is just trying to get the best out of themselves!
That's my opinion, everyone should think about it.
Automatic translation:
Public
Public
2 years ago
Dear Calzone85,
Currently the only solution is to contact the licensing authorities of the casino which have a complete overview of the happenings there. It's really hard to build up a case without any proof but they might look into it if you contact them but can't promise anything.
Unfortunately our hands are tied without a hard evidence and we will have no other solution but to close the complaint if there isn't any.
Is there anything else we can assist you with?
