The player's deposit did not arrive possibly due to a technical error. The complaint was resolved as the player's deposit was credited.
Nomini Casino - The player's deposit never arrived.
Amount: €20
Nomini Casino
Safety Index:Very highSafety Index
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9.5
Nomini Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I deposited 20euro at a time when they were running some updates. And it will not be credited to my account and will not reach anyone via email or live chat
Automatic translation:
Public
Public
2 years ago
Hello Patrick,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Allow me to ask you a few more question before we would move forward.
What payment method did you use to deposit the money? Did you contact the casino with this issue? If yes, what was their respond? Did you try to reach your payment provider to ask them if it was really processed?
Please note that the delay might be also caused by holidays and the deposit will appear on your account sooner or later. Also I would recommend to verify yourself before even making a deposit into the casino to prevent any further issues which may occur during withdrawals i.e.
Also please forward any relevant proof as screenshot, chats or e-mails to nikolas.b@casino.guru.
Regards,
Nick
