The player's complaining about the low daily withdrawal limit and issues with verification. The complaint has been resolved as the player withdrawn his money from the casino.
Nomini Casino - The player's complaining about the withdrawal limit.
Amount: €3,000
Nomini Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I have a problem, I made a profit of 3000 € 3 days ago, I can only withdraw this with 500 € / 24 hours each.
I would like to upload my KYC documents in advance in order to avoid / prevent later delays or cancellations of the payouts, as in the event of a cancellation I can only make a payout of € 500 every 24 hours.
Can you help me how I can send my KYC documents to the casino in advance to avoid possible delays?
The live chat is unfortunately not helpful and always only answers the same thing that I should wait until I receive an email, but I would like to proactively provide these KYC documents in advance.
Automatic translation:
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3 years ago
Hello Wiktor,
Thank you for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would even try to contact the casino with this case. Did you play with any bonus money? Are you allowed to make a withdrawal now, without verification? Did you try to upload the required documents directly to the casino when you log in?
Also please note that if you are able to make a withdrawal of 500€/day which is kind of average, without verification, I wouldn't even recommend to finish it as you can withdrawal the full amount in just a few days. Looking forward to your answer.
Regards,
Nick
Casino.guru
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3 years ago
Translation
I played without a bonus and made € 3000 I currently have 3 open withdrawals of € 500 each which have been open for 5 days and I still have € 1500 on my casino account which I cannot withdraw because a maximum of 3 pending withdrawals are possible. There is no area on the casino site where I can upload my documents.
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3 years ago
Dear Wiktor,
Would you prefer rather to withdrawal the money without verification? If you will try to upload the documents into the casino it might take even longer to get all the money as during the verification process, you will most likely won't be able to withdraw any money.
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3 years ago
Translation
It has changed a little. I have received € 500 from my payouts so far and the other payouts have been idle for 5 days. I still try to pay out without documents, but I am always put off that it is in process. However, the amounts will not be paid out
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3 years ago
Could you please specify what you mean with: "the amounts will not be paid out"? You are not allowed to withdrawal anymore or how can I understand that?
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3 years ago
Translation
The casino does not adhere to its own information that amounts should be paid out within 3 working days.
Probably the casino is hoping that I will play the amounts, which I will not.
Specifically, I ordered the first payment on 09/02/21, the second on 09/03/21, the 3 on 09/04/21 and so far only 2 have been processed. There are still 4 payouts outstanding.
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3 years ago
Dear Wiktor,
Just keep wait for the withdrawals for sure. Keep us updated about the process and if anything would happen, let us know.
