Nomini Casino - The player's account got blocked.

The casino accused me of having two accounts, so they canceled it for me. Well, I only have one. It is interesting that only when they had to pay out the winnings, which, of course, they will not pay me.

Hello Soňa,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward in the case.

Was this your first withdrawal request in the casino? Have you been verified in this casino before? Did you use any bonus to accumulate your winnings?

Unfortunately the casino can't know whether you have multiple accounts or not until you request your first withdrawal as at that time, they are checking your information and may find a duplicity.

Note that account duplicity doesn't only mean that a person has 2 accounts. Casinos consider multiple accounts many other things like same address, same IP, same device. In such cases, the casino has every right to block your account and return your deposit but only the last one not all of them. It is clearly stated in terms which you agreed to when registered.

Regards,

Nick

Hello, yes it was my first choice and I played on my phone, so I doubt it was the same device or IP and if someone has the same address, it means that from one block of flats when 40 people will play, they will block them all? I find it quite unfair. And while we're at the same time, it's not even possible to open one ... it's all a scam !!!

Thank you Soňa for the additional information. I will now forward your complaint to my colleague Martin who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello Soňa!

From now on, I will take care of your complaint. In order to proceed I would like to invite representatives of Nomini Casino into this complaint to provide us with an explanation and help us resolve the issue.

Dear Customer and CasinoGuru,

We would like to kindly inform you, that after the investigation the gaming account in question was recognized as a duplicate. Insofar as only one gaming account is allowed for the real personal data, opening an account is allowed only for one person, using one address/household, one phone number/email, and one IP address. Other accounts that are opened on the website are considered as "Duplicate Account". We are bringing to your notice that each action performed using a Duplicate Account is considered void.

On this ground, the account was closed in accordance with the regulations stated in the General Terms and Conditions, to which you have agreed upon registration.

We hope this clarifies the situation.

Should you have any more questions, please do not hesitate to contact us!

Best regards,

Nomini.com

That is, when two players are registered and they are together, they automatically block them, yes? That is a good policy. I wish them a lot of "luck" and let them return the deposit. I probably also write the reviews myself. Congratulations. Thank you for your willingness.

Hello, I also wanted to mention that Nomini no longer communicates with me at all, not even regarding the return of the deposit. No explanation, no answer.

Hello Soňa!

Are you able to confirm that in the same household there were 2 accounts for 2 different players created? I have checked the terms and conditions of the casino and the following is stated:

Please kindly note, that this kind of policy is standard across the casinos and we always advise players to avoid creating accounts with the same IP.

Hello, what do you need to prove? To confirm 2 different people from one household?

Because, another person from one household there uploaded all their documents to verify the account ... that means we're two different people ... two different accounts just on one wifi ... I think it's verifiable. It also works elsewhere if the player with the so-called duplicate account is verified, the payment is sent automatically. Because it is not a duplicate account just the same wifi.

Hello Soňa,

Thank you for your explanation of the situation. As I already mentioned earlier, the casino has strict policy when it comes to accounts from the same IP address. However, we strongly believe when the case involves two different persons using the same IP, as it was described by you, it should not be considered as a duplicate account.

Therefore, I would like to ask the representatives of Nomini Casino, to complete KYC procedure of both accounts and when they will be able to clearly see, that these are two different people, we would like to kindly advise to re-consider the decision to block the players account.

Dear Customer and CasinoGuru,

Be informed that after a thorough investigation we consider the two gaming accounts as two individuals who share one IP and the same address, however, they also share one payment option which belongs to the customer in question in her name and this is not allowed by our Terms and Conditions. Therefore, the account re-opening will not be re-considered. Nevertheless, we would like to concede the full re-payment of deposits from the closed account. For this, the customer will have to send us the screenshot of Skrill / Neteller / MiFinity wallet (personal details, account number, the email address should be visible) to the e-mail kyc@nomini.com.

Best regards,

Nomini.com

Dear Soňa,

Could you confirm that you did use the same payment method to deposit funds for both accounts with the other account from the same Wi-Fi network?

Hello, we did not use the same payment method, I deposited from his card, he from his, but last time he could not deposit from his card several times he tried it then he used my skrill because he does not have skrill. I didn't use skrill on my account, but I understand that my name is there and that will probably be a problem.

Dear Soňa,

Unfortunately, we are not able to help you further with this issue. The terms and conditions of the casino regarding payments are very clear and not flexible in this case. These rules are mostly in place to prevent misuse of payment methods and also because of international anti-money-laundering regulations.

In our Fair Gambling Codex for players https://casino.guru/fair-gambling-codex-for-players we always advise the players to use bank accounts, credit cards or e-wallets held in their own name, to avoid similar situations.

After gathering all the necessary information we are rejecting this complaint. I hope you will not encounter any issues in the casinos in the future, but remember, you can always contact us or submit a complaint in any case.