The player from Germany has €11,300 in winnings at Nomini casino. Despite attempting to withdraw the funds 6 times and following the casino's advice to use the same deposit method, his withdrawals continue to get rejected. We closed the complaint because the player stopped responding.
Nomini Casino - Player’s withdrawal request has been rejected multiple times.
Amount: €11,300
Nomini Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
And write that
Hello dear team guru
I want to file a complaint, I have 11,300 euros in my account (nomini casino).
I tried to withdraw my money 6 times but it keeps getting rejected, I was told in live chat to withdraw using the same deposit method and I did that but it got rejected again today for the 6th time. Guru team please help me get my money
Kind regards, Francesco.
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1 year ago
Dear France1327,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Did the casino offer any other recommendations for you to follow in order to withdraw your winnings?
Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Translation
hello tomas i hope you are doing well.
So I was told that the payment provider has rejected the payment. I was not told more.
so my account is verified. I paid out almost 2,000 almost a year ago without any problems.
I keep getting told to choose a different payout method. I wasn't told which one specifically to use. I was just told to take the same one I paid in. Which I then did. I don't get to hear more from the live chat. maybe you can add a nomini employee.
kind regards Francesco.
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Sensitive attachment
Sensitive attachment
1 year ago
Translation
they were all canceled 2/3 days ago.
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1 year ago
Thanks for your patience. The accessibility of payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Have you asked support for specific recommendations on which payment methods are usually hassle-free in Germany and can be used to withdraw your winnings?
