The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Nomini Casino - Player’s withdrawal has been delayed.
Amount: €820
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello,
I applied to Nomini for a payout of 820 euros on 05/01/22. After 3 days I contacted customer support. They told me it would take 3-5 days, after which support assured me that the payment should be processed on Friday. When nothing happened on Friday, I contacted support and they said it was due to technical problems (which they always use as an excuse when payments are delayed). He then told me that it should be Monday (that is, today). This is still not the case! I need your help because this is being dragged out all the time with the same answers.
Automatic translation:
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2 years ago
Dear CrossedKiller,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed.
Since this is not your first withdrawal and not your first complaint about this casino and its delayed withdrawals, I believe it is only a matter of time before you receive your withdrawal. I would recommend you wait for a little bit longer. We will keep this complaint open, and if there is no development, we will intervene. Please keep us updated and let us know in case there is anything new.
Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
I also gave my verification data. Although I've been told everything has been received and processed, I'm still not verified. How can that be?
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2 years ago
I fully understand your frustration, CrossedKiller. However, we always give the casino two full weeks to process each payment. Therefore, I would recommend that you wait for a few more days. If there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Translation
The problem is I have 2 withdrawals currently and am waiting for my verification
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2 years ago
Could you please advise when exactly you provided your documents? Have you provided all the required documents in the correct format?
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2 years ago
Translation
On Monday and that early. In addition, it is now the case that I made an immediate deposit of 400 euros and it has already been debited, but is not in my player account.
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2 years ago
Please note that it might take a few working days to complete the verification process. I would recommend that we wait for a few more days, and if there is no development, we will intervene.
Regarding your lost deposit - if your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
However, before you do that I would recommend that you for at least 1 day, as the deposit just might be delayed due to some processing issues and there is a chance that it will be returned back to your bank account.
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2 years ago
Translation
The deposit has never been a problem and the money has already been withdrawn from my account because it is an instant deposit. It's been 1 day now
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2 years ago
Translation
I sent them a bank statement myself where you can see it clearly. However, it has been like this for over a day now for an SOFORT deposit. I also asked my bank and they said they sent the money out and it arrived. So far there have never been problems and now all of a sudden already? The casino is unable to process one deposit at a time
Edited
Automatic translation:
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2 years ago
In order for us to proceed with this complaint, I would like to ask you to provide this information:
- the screenshot of the deposit receipt,
- the screenshot of deposit history from the casino account,
- an official statement (a letter or email) from your bank regarding this situation where the message clearly says that these funds have been successfully transferred,
- all the relevant communication between you and the casino.
Thank you very much in advance.
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2 years ago
Translation
Everything cleared up but since I just lost after 9 deposits in a row. Is this casino written off for me, I've never experienced such a bad RTP
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2 years ago
I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
