HomeComplaintsNomini Casino - Player’s withdrawal has been delayed.

Nomini Casino - Player’s withdrawal has been delayed.

Amount: €2,100

Nomini Casino
Safety Index:Very high
Submitted: 15 Mar 2022 | Resolved : 17 Mar 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Germany is dissatisfied with the withdrawal process. The player confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

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2 years ago
Translation

Good day,


On 03/09/2022 I ordered 1100€ and on 03/10/2022 1000€ to be paid out.


so far nothing has happened.


Inquiries are always referred to the "financial department". That takes even more time.


I've played in many and nothing like this has ever happened to me.


I hope you can help me here.


Kind regards

Danny D***

Edited by a Casino Guru admin
Automatic translation:
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2 years ago

Dear Dan95,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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2 years ago
Translation

Got the 1st payout on my account today.


I'm curious if the second one will be the same.


Kind regards

Automatic translation:
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2 years ago

Thanks for the updates, Dan95. Sounds like we are on the right track! I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

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2 years ago
Translation

I have now received all payments.


Thank you very much for your effort!

Automatic translation:
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2 years ago

Awesome news, Dan95. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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