The player from Germany has requested a withdrawal one week ago. He has canceled the withdrawal and used his funds so we are rejecting this case as unjustified.
Nomini Casino - Player’s withdrawal has been delayed.
Amount: €800
Nomini Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Ladies and gentlemen,
I requested a withdrawal from this casino over a week ago, which has not yet been processed. I am stalled by the chat staff and do not get any concrete information about the duration of the payment. It just keeps saying it looks good, but nothing happens. I think this is a stalling tactic.
How can I proceed?
thank you in advance
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2 years ago
Additional comments from the player:
"I already filed a complaint yesterday because my payout at Nomini is not processed. Today I get an email that my withdrawal request has been canceled because my bank details are said to be incorrect. They just don't want to pay the money. I find that outrageous. I will request the payout again now!
For your information only"
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2 years ago
Dear Jens,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed due to incorrect bank details? Have you received any winnings from this casino in the past, please?
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
Hi there,
I have already made several deposits. This was my first requested payout.
MFG judge
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2 years ago
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I checked my bank details again. They are definitely correct.
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2 years ago
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First of all, thank you for your efforts,
I hope it goes well.
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2 years ago
Thank you very much, Jens, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello Jens,
I looked at your complaint and will do my best to help you. I would like to invite Nomini Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
Translation
Hello Viliam,
Thank you for the effort. Now my payout request has been canceled again by Nomini, see wording;
We would like to inform you that your withdrawal request of 800 EUR has been canceled by our finance department.
Please note that your withdrawal request contains an error. When making a withdrawal request via bank transfer, please enter your correct IBAN in the Payment Details field, otherwise the payment will not be processed correctly.
Please make a new withdrawal request following the instructions above.
But my IBAN is definitely correct.
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2 years ago
Dear Customer,
Thank you for reaching out!
Please, check the emails from our finance department with the provided instructions from yesterday and today.
In the emails, you were informed about the incorrect payment details entered - please create a new withdrawal request by following the instructions and the payment will be processed.
We apologize for any inconveniences caused - once the withdrawal is properly created, the payment will be processed.
Should you have other questions, please, do not hesitate to contact our support department in the live chat or via email.
Best wishes,
Nomini.com
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2 years ago
Translation
Thank you for the feedback. I have now requested payment again. I created the account again and checked all the numbers carefully. So it should definitely work. I would be happy about a short feedback. It would be a shame, because I think the structure of your site is really good.
thank you in advance
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2 years ago
Dear Casino,
let us know when you'll release the player's winnings, please.
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2 years ago
Dear all,
Apologies for the delay in replying!
According to our notes, the customer has canceled the withdrawal request by himself and used the funds.
Please, let us know if any further assistance is needed.
Best regards,
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2 years ago
Translation
Yes, I gave up hope of getting the money and have now had my account closed. I hope this is easier now.
Casino Guru thank you for your efforts. Can you recommend a casino where the processes work better.
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2 years ago
Dear Jens,
at the top of this page on the left side, click "Online Casino" and then click "Top online casinos". I'm sure you'll choose a good Casino.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
