Nomini Casino - Player’s struggling to withdraw his winnings.

Ich habe alle Bedingungen erfüllt um auszahlen zu können, ich habe Browser gewechselt so wie auf meine Bonus und freispiele verzichtet und habe das nomini per Mail geschic, sie meinten das es jetzt funktioniert mit der Auszahlung aber es funktioniert nicht

bitte helfen sie mir an mein Geld zu kommen

Dear Dennis,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you couldn't withdraw your winnings because you still had Free Soins active? Were those Free Spins part of the original bonus that you have redeemed?

Could you please confirm that your account and payment method to withdraw your winnings have been successfully verified in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Genau ich konnte es nicht abheben da ich frei spins und bonus hatte diese hab ich alle umgesetzt ich hatte mehr Mals eingezahlt dann wurde ich von nomini angeschrieben und sie meinten ich habe noch offene Bonis…

ich wurde gefragt ob ich auf freispiele und Bonus verzichten möchte und die Auszahlung jetzt durchführen möchte daraufhin hab ich mit ja geantwortet und nomini meinte es müsste jetzt gehen es geht aber immer noch nicht

Nomini bietet keine Verifizierung an

Thank you very much, Dennis, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Dennis,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Nomini Casino to the conversation to participate in the resolution of this complaint.

Dear Customer,

Thank you for reaching out to us.

We are sorry to hear that you have faced issues with withdrawing funds at our online casino.

As we can see, you have managed to request a withdrawal on 08.02.2022. We are also glad to inform you that it was processed by our Financial Department today.

Please also note that it may take up to 3-5 business days for the money to reach your bank account.

In case of any further questions, please, feel free to contact us back.

Best regards,

Nomini.com

Thank you Nomini Casino team for the reply.

Dear Dennis,

Can you confirm this?

Dear Dennis,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Even though we assume that the issue has been resolved, without confirmation from the player, we are forced to reject this complaint.