The player has deposited money into the account, but the funds seem to be lost. The player decided he is no longer interested in our help.
Nomini Casino - Player’s deposit has never been credited to the account.
Amount: €650
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Greetings,
I signed up for this casino on Monday 27th September. Immediately after that I tried to make a deposit of 650 euros using the Klarna method which was the only one I could use to deposit. However, this transaction was not successful, or rather at that moment it was declined. After a few hours, however, checking the home banking I found the charge of 650 euros so I checked if the funds had been paid into my gaming account but nothing. I then contacted the casino several times both via e-mail and via chat to ask for the amount to be credited by sending the bank transfer account but the answers have always been the same "our technicians in the department are checking and as soon as there is a reply we will let you know by mail". After 4 days I have not yet received the money in the game account and I am starting to worry seriously. The money was debited from my account as shown by the accountant and therefore they received the money but I don't know why they don't want to transfer the amount to my gaming account.
Please help me.
Automatic translation:
Public
Public
3 years ago
Dear carsix79,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Are you telling me it's my bank that needs to investigate? The payment transaction was successful as can be seen from the payment accountant. The money was transferred to the casino via their Klarna payment system so who can tell my bank again if I don't confirm that the transaction was accounted for correctly? It will be the casino that should investigate as it is he who made me deposit through that payment method. Or not? Can you please contact the casino to find out what happened please?
Automatic translation:
Public
Public
3 years ago
carsix79, this is a standard procedure. Please, get in touch with your payment provider first as suggested, and with some official statement regarding the situation from the bank, we will get in touch with the casino. Thank you in advance.
Public
Public
3 years ago
Translation
Ok I understand that Nomini is one of your "friend" casinos like some others that you review very well but are among the worst. Forget it and close the complaint. Thanks anyway
Automatic translation:
Public
Public
3 years ago
carsix79, we offered you the same advice we would offer to anyone else in the same situation. However, I will honor your request, and I will now close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
