Nomini Casino - Player faces delayed winnings from casino.

It is unacceptable to be waiting for more than 3 days to receive my winnings. They claim to be a reliable casino, but I've never seen a casino take so long to process a payment. When it comes to receiving deposits, they are always ready; but when it comes to payouts, it's zero. Casino Guru should also reconsider how they give their ratings. I trusted that this was a good casino, but now I see that I might not get my money back.

Dear heltixa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

My account says it doesn't require verification and I've questioned this fairly in chat. Now they say up to 14 days??? You guys are a disgrace, even here it was a slight delay and now you come up with a thousand excuses 😡 No casino has ever taken so long to pay. PAY WHAT YOU OWE ME ONCE AND FOR ALL

Thank you for your reply, heltixa. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

I've had enough patience for a long time. First they say it takes between 3 and 5 working days, then they have a delay, now it could take 2 weeks! PAY ME WHAT YOU OWE ME SO I CAN FORGET YOU EXIST. YOU'RE A DISGRACE! I wouldn't recommend you to anyone. And to top it off, your replies to emails are very vague. Maximum incompetence.

I feel robbed and cheated.

Dear heltixa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.