No Limit Bet Casino - Player faces issues with overcharged deposits.

Hello, I have made multiple deposit at this casino and I had issues with two of them. One was at 23. November of 50 EUR and I got charged twice for one deposit. And second was at 20. December of 48 EUR, that wasn't issue. I have informed casino about this and they said to contact my bank. I contacted my bank and they said that all payments have been processed. I said to casino about this and since then no reply from them.

Dear davex3,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with No Limit Bet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Can you please provide some clarification on the double charge for the €50 deposit? Are there two separate transactions of €50 listed on your bank statement, but only one of them has been credited to your casino account? Have you verified both payments?

Regarding the other deposit of 48€, if it has never been credited to your casino account, the only thing I would recommend is contacting your payment provider and requesting confirmation that the payment was successfully processed and received by the casino. The payment provider needs to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Veronika,

Yes, I can provide some clarification on the double charge for the €50 deposit.

Both deposits are listed in my bank transactions and only one have been credited to my casino account.

What do you mean by: Have you verified both payments?

I have contacted my bank about both of these transactions and both have been processed without any issue from bank. I have also contacted payment provider and casino also, but without any response from them (Volt).

There haven't been any update since.

Could you please specify when exactly you contacted your payment provider? If your deposits have never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I contacted Volt (payment provider) on 11/12/2023, 13:31, but Nolimit have contacted them sooner about this issue. I havent received any response from Volt, I dont know if Nolimit have.

Before we move forward with your case, please send me the deposit receipts as well as any relevant communication between you and the casino as well as the payment provider to veronika.l@casino.guru. Thank you.

Dear davex3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.